The Role

This role is Change Manager (FTC 12 months) working within GroupM UK’s Business Operations team, reporting to the Transformation Director.

GroupM UK is a leader in the advertising industry and the Business Operations team is instrumental in leading initiatives that future-proof our organisation.  GroupM is dedicated to delivering exceptional service, innovative products and cutting-edge technology to meet the evolving needs of our clients.  This is an exciting time to be in Business Operations and we are seeking a dynamic individual to join us as we pave the way for business change.

The successful candidate will play a vital role in managing people change and communications for our integration projects.  In addition to being adept at change management, the ideal candidate will bring robust problem-solving abilities, exemplary stakeholder management and top-notch communication skills.

Candidates should have a passion for change; be flexible and adaptable; able to work in ambiguous situations; be a team player and able to work collaboratively with and through others.

About GroupM

GroupM is the world’s leading media buying operation worldwide, responsible for more than $60B of global media billings through agencies including Mindshare, Essence Mediacom, Wavemaker, and mSix & Partners, as well as Nexus, the industry’s largest community of performance marketing experts designed to drive performance and innovation at scale for GroupM’s agencies and clients.

About the Role 

Business Operations Approach

Adopting a 'people first approach' approach to business transformation, this team of professionals work cross-functionally across the business ensuring:

• The right balance of new skills and widest variety of lived experience is injected across all projects to complement our rich heritage right across the business. Fostering a culture of continuous learning, inclusion, and fairness.
• Establish and document 'brilliant basics' in every core operation of the business, embracing a principle of continuous improvement to ensure our people have the time to focus on our customers strategic needs, offshoring or automating time consuming, low value tasks
• Ensure that tools and technology are integrated, rationalised, and built with the business user and purpose in mind so they are easily and willingly adopted by those who will benefit most from their use
• The integration of operational data right across the organisation, solving for a single source of truth that provides the business with a source of 'continuous intelligence' that keeps us pointed in the same direction, enables agile decision making and surfaces potential opportunities to grow commercial success

What you’ll do:

• Lead the change management for integration related projects in close collaboration with teams across the business; inside and outside of GroupM and including WPP, Technology, internal and third parties. 
• Proactively identify, mitigate and manage anticipated resistance, issues, and risks.
• Actively manage and communicate with stakeholders to ensure successful outcome; Accountable for preparing training documentation & communications across all channels & stakeholder groups.
• Integrate change management activities into project and program plans.
• Consult, train and coach projects teams and team leads on the change process.
• Evaluate, monitor and ensure user readiness; facilitate sessions to support adoption.
• Define and measure success metrics to monitor each stage of the change progress.
• Apply a structured methodology and lead change management activities
• Complete change management assessments and plans
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan

What you’ll bring:

In order to succeed in this role you will have….

• Extensive change management experience in a fast paced and unstructured environment, Experience with large-scale organizational change efforts
• The ability to build effective relationships and collaborate with a range of individuals at all levels in the organisation; bringing people together to plan and execute change
• Exceptional communication and presentation skills, to audiences of varying seniority. Strong structured communication skills (including listening) that works for audiences at all levels and enable you to translate messages in a straightforward and simple manner.
• Have experience of conducting change impact assessments, developing communications and training material.
• Identify and mange anticipated resistance. Be resilient and flexible and adaptable; able to work in ambiguous situations
• Developing customer documentation including formal requirements specifications, support, and training documentation, process definition facilitating.
• Excellent attention to detail and analytical skills, problem solving and root cause identification skills.
• Accelerated change by identifying performance gaps and developing and implementing action plans.
• Experience managing business expectations in relation to factors such as feasibility and benefits.
• A solid understanding of how people go through a change and the change process; experience with Prosci ADKAR® Model is a plus
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal

What we would love you to have..

• Experience in working in media business, strategy/planning/buying or program management in a media organisation

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with