Digital Account Manager

Media Planning, Implementation & Activation Belgrade, Serbia Serbia


Position at Wavemaker



Job Title: Digital Account Manager

Reporting to: Account Director

Location: Serbia

About Wavemaker

We believe there always is a better way to grow. We positively provoke growth for our clients by reshaping consumer decision-making and experiences through media, content and technology. The Wavemaker way is globally consistent. Fuelled by the world’s most powerful consumer data, we understand where and how marketing can intervene decisively to help brands win more sales.

Our name is our mission and our method. To make waves, you need to be provocative, even fearless. We do our best work for brave brands and people who want to be challenged to go further and faster. We know it’s not easy, but if it’s in you, we will get it out of you.

Our 7,600 people across 90 markets provoke growth for some of the world’s leading brands and businesses.

We are a part of GroupM, WPP’s global media investment management company. Discover more on , Twitter and LinkedIn


Digital Account Manager


We are looking for a Digital Manager to join our planning team, working across client teams of Wavemaker Serbia (office located in Belgrade), and regional client/agency hubs within EMEA region.

Main role of this position will be to lead digital strategies and to ensure all digital planning and buying processes take place, while managing digital specialists (planners/buyers).


Reporting of the role


This role reports to Account Director, and also works directly with other Media Managers and digital specialists within the group.

3 best things about the job:

1.The people – you’ll work in a very supportive and ambitious team with a range of backgrounds, skills and experiences to learn from

2.The work – you’ll do industry leading, big brand, strategic planning and digital planning/buying coordination

3.Your development – we’ll support your learning and development ambitions, with opportunities to learn from other teams in the agency and via company intranet platforms that offer various learning courses


Measures of success


In three months, you would have:

Begun to build strong relationships with team members, clients, and agency partners, becoming a trusted strategic partner.

Gained a strong understanding of the culture and values of Wavemaker.

In six months, you would have:

Established yourself as a key member of the Planning team, acting as an invaluable support to your colleagues and of course trusted agency partner to your clients.

Taken responsibility for agreed work streams, representing the work in status meetings, presented responses to brief to the clients F2F.

In 12 months, you would have:

A very clear and defined development plan, with clear objectives, identified training and development needs, to help you to grow. 

Be leading by example, inspiring and motivating the junior members of the team



Responsibilities of the role:


Build a strong relationship with clients, to become a trusted strategic partner

Lead internal and client status meetings (together with account directors/leads), working closely with multiple clients and agencies

Be the day-to-day primary point of contact for the brands you work on

Lead the development, sell-in and deliver the planning work on agreed projects

Assist in briefing media channel planning specialists on specific campaigns in areas of paid social, programmatic, search, google display and video and local direct buying of display and video inventory.

Be an expert in the local media market

Lead ad-hoc requests for clients

Manage the client finance / media delivery / reporting process along with other members of the team

Manage, and delegate effectively to, the junior members of the team


What you will need:


Experience and ability to understand various digital channels and platforms - such as Google Ads, Google Analytics, Google Marketing Platform, Facebook Business Manager / Excellence in PPC campaigns is a plus

Ability to work in English – across multiple parties in EMEA region (clients, central teams, support, etc.)

Ability to work in Excel

Enthusiasm, curiosity, and a team player mentality


A thirst to learn – be that the client’s business, people, brands, industry, trends etc 

An ability to prioritise and delegate, as well as manage both up and down

Empathetic and self-aware mindset

Positive, proactive, collaborative approach to problem solving

Calm under pressure

Accurate verbal and written feedback and instructions

Enjoy presenting, storytelling, and influencing others

Data & Content literate - able to simplify the potentially complicated into a clear opportunity

A min experience of 3 years within digital advertising

Experience in a media agency is a plus, as well as experience with various ad servers


You can apply for this position by August 30th, 2021


*Although we cannot make guarantees, we welcome conversations about flexible working for all roles at Wavemaker

**Only shortlisted candidates will be contacted