Description

• Lead the operational and delivery aspects of the account, managing client relationships and ensuring commitment to the Agency’s brand direction, strategy, recommendations, and execution,
• Foster and embody the Agency’s values and vision both externally and internally, with a focus on driving business growth,
• Guide and manage the marketing and communication team (Brand, Creative, PR, Social, and Media) to implement a customer-centric approach,
• Build and maintain positive and collaborative relationships with all stakeholders, including the Head of Brand and other department heads,
• Oversee the delivery of creative excellence throughout the customer journey,
• Actively participate in Strategy Reviews, Financial Updates, and Brand Campaigns, providing ongoing support to the assigned team,
• Drive integration and synergy across all capabilities to deliver high-standard, integrated communication solutions,
• Inspire, mentor, and develop the team to enhance capability and competence,
• Manage the communication budget and ensure optimal allocation,
• Take overall responsibility for the development and management of communication streams,
• Receive project briefs from clients, assess them, organize internal meetings and partner agency meetings, and assign tasks internally. Agree on timelines with both internal teams and clients,
• Optimize budgets and speed to market to maximize return on investment,
• Identify and implement improvements in organizational and developmental aspects related to content creation and distribution.

• 10+ years of proven experience in client services,
• Experience in managing global and local operating models and diverse stakeholder groups,
• Proven ability to run large matrix teams and manage multiple projects simultaneously,
• Capable of working under pressure, prioritizing tasks, multitasking, and managing processes from start to finish,
• Demonstrates resilience and composure under pressure, with a proactive approach to overcoming challenges,
• Strong leadership skills with a focus on motivating, coaching, and developing teams,
• Hands-on team player with a willingness to engage directly with tasks and motivate teams from within,
• Passionate about the latest marketing trends, innovations, and technology,
• Good English skills in both writing and speaking.