Consultant/Senior Consultant CX/CRO Owned Media

Data, Analytics & Insight Stockholm, Stockholm


Position at GroupM

Over the coming years we plan on redefining the Customer experience (CX) on Owned Media landscape in the Nordics by tapping into current industry trends and opportunities and establish GroupM as the place to be if you’re looking for an exciting career within CX or the broader category of Owned Media. 

Next generation media is about fueling better marketing outcomes through significant digital transformation investments.  By guiding our clients through the process of investing in their own data, technology, and content ecosystems we can offer them an uneven playing field and the opportunity to dominate their competitive landscape. 

In this role you’ll be a part of GroupM Nordic team and exposed to clients in different industries with different marketing challenges to tackle with.  

Your main tasks/responsibilities  

  • Support the CX/Owned Media team leads, domain experts and clients with all areas of customer digital experience (CX) and Conversion Rate Optimization (CRO) on site and digital mobile apps, and Search strategy. 
  • Support, manage and plan website projects, Customer experience (CX) and CRO programs, implementation, and optimizations, facilitating workshops across functions including but not limited to development, content, UX, and SEO with demonstrable results for clients. 
  • Contribution to commercial growth for the CX/Owned Media team
  • Support the Owned Media team with the ongoing development and automation of our offering 

 Qualifications needed to succeed in the role 

  • Prior experience within CRO or UX, user testing and analysis on website/mobile apps, and e-commerce required 
  • Experience with Digital Experience Platforms a strong bonus 
  • Experience running cross-functional workshops and projects  
  • Agency/consulting background and client facing roles preferred  
  • Curious and passionate about continuous development  
  • Flexible while comfortable with taking initiatives and driving change 
  • Excellent interpersonal, stakeholder communication and negotiation skills 
  • Excellent commercial acumen 
  • Competence within CRO, UX, Web development, SEO, Web analytics and digital operating model a bonus

It’s very meritorious to have experience within systems and tools such as: Hotjar, Contentsquare, Adobe Experience Cloud, Google Analytic, Google Optimize, Optimizely or other user experience analytic and experimental tools. 

Fine print 

This is a full-time role which equates to: 

  • 37.5 hours per week 
  • 30 hours per week for 10 weeks over summer 
  • 6 weeks of vacation per year 
  • Market-based pension plan 
  • 3,000 kr/year wellness allowance and free access to a gym at the office 
  • Conferences (including our own event NextM), kick-offs and other events 
  • Centrally located offices on Birger Jarlsgatan 
  • This role reports to Head of Owned Media CX & Tech 

Application and contact 

Submit your application by uploading your CV and cover letter. If you have any questions regarding the role or recruitment process, please contact Zahra Alikahi ([email protected]), Head of Owned Media CX & Tech. Please note that we do not accept any email applications due to GDPR.   

About GroupM 

GroupM is one of the Nordics’ largest agency groups which consists of the multi award winning agencies Wavemaker, MediaCom, Mindshare and Acceleration.  We have about 1,000 of the brightest people in the industry working across seven cities in the Nordics and we’re a part of WPP with 130,000 employees in 112 countries. 

Intelligent and imaginative, we create, integrate and scale technology-enabled services with premium partners, including Google, Facebook, Amazon, Contentsquare and more. Our approach earns us award-winning work and helps our clients’ businesses grow. 

And because we have three of the top five global media agencies and $63 billion in annual media spend, we provide access and scale everywhere our clients do business. 

Together we are in the frontline in shaping a new era of media strategy and innovation. 

With us, you get the opportunity to work with many of Sweden's and the world's most ambitious brands, together with a team that is passionate about digital marketing, and with market-leading technologies. You will sit in central premises on Birger Jarlsgatan with inspiring colleagues from different backgrounds, who together drive digital marketing to the next level through innovation and solid work. Furthermore, there are great opportunities for personal development and career development within GroupM Sweden, as well as within our global network.