Business Analyst - Global Collaboration & Productivity Tools

Data, Analytics & Insight London, England


Position Description

Position Title:

Business Analyst - Global Collaboration & Productivity Tools


GroupM [London]

Reporting to:

Program Director, Global

Company Overview

GroupM is the number one global media investment management group. We offer the intelligence to find or create valuable audiences, the power to engage them most effectively and efficiently, and the ability to create desired marketing outcomes.

GroupM invests in people, content, technology and data to make its agencies optimally effective and efficient for clients, providing intelligence to find or create valuable audiences and outcomes. Our leadership, inventiveness and scale drive success for our clients, partners and people.

Position Overview

The Collaboration & Productivity Business Analyst will be responsible for the acquisition and management of requirements for new projects whilst helping maintain and develop our existing solution. 

This position will be part of the Global Collaboration & Productivity Tools team therefore fully working with Office 365 platform and associated products (SharePoint online, Power Apps, Flow, MS Teams…)


Working in an agile team, the role will comprise of the following aspects:

  • Work closely with key stakeholders including Business Partners, business sponsors, product owners, development and support teams, and other parties involved in the successful scoping, development, testing, delivery, implementation and onboarding for the systems and applications
  • Interpret business issues, opportunities and user requirements and distinguish between the real business needs vs. user desires
  • Capture user requirements using story cards, workflow diagrams & documentation where necessary to ensure that knowledge is retained within the team and organisation
  • Generate supplementary project documentation e.g. specifications, user manuals
  • Proactively communicate to all stakeholders with up to date, relevant information
  • Coordinate and oversee stakeholder engagement activities, ensuring continued alignment with local and global strategies
  • Assist with testing code to ensure that it meets the minimum code quality standards
  • Provide the primary point of coordination between offshore delivery teams and global delivery teams
  • Ensure a continued focus on successful delivery and providing genuine business value and benefits (i.e, business benefits rather than just technical delivery)
  • Participate in the project meetings to review progress, issues, risks and blockers including daily stand-ups, iteration planning meetings and retrospectives.
  • Follow the in-house agile software development lifecycle and suggest improvements where they are identified.


  • Bachelor degree in Information Technology, Computer Science, Software Engineering or related discipline
  • Minimum of 5 years of commercial experience in Business Analysis

Experience and Knowledge


  1. The candidate MUST have previous experience and in-depth knowledge of Microsoft Office 365 platform.  Ideally coming with a technical/development background in SharePoint on prem.
  2. Business Analysis skillset - deep experience of agile and traditional business analysis techniques - business process modelling, scenarios, user stories, use cases, acceptance criteria, etc.
  3. Able to delve into the detail whilst maintaining sight of the bigger picture
  4. A proactive “can do” attitude and a willingness to be “hands on” when required
  5. Proven stakeholder management skills working with all levels of an organisation
  6. Extensive experience working closely with software development teams (agile/scrum, both onshore and offshore), products owners, end users and business stakeholders to ensure successful delivery and business adoption of new technology
  7. Proven experience of working with an agile backlog, creating and maintaining the quality of user stories and acceptance criteria for upcoming sprints
  8. The ability to quickly learn and understand new business environments
  9. Strong planning, problem-solving and decision-making skills
  10. Highly developed organisational skills with excellent time and expectation management skills
  11. A natural desire to share knowledge and teach others
  12. An advanced level of written and oral English
  13. The ability to travel internationally (infrequently)
  14. Experience with the Microsoft product suite including Azure, , Visual Studio Online (VSTS/TFS), Power BI, Teams, SharePoint, Power apps and Flow


  • Experience working in a media organization
  • Business case development and benefits realisation experience
  • Business change / transformation management training and experience
  • A good understanding of technology trends and movements
  • Experience with others Microsoft products including Azure, Visual Studio Online (VSTS/TFS), SQL

Personal attributes

  • Ability to work with and present to senior management
  • Quick learner to understand how business operates
  • Ability to plan and organise own workload
  • Comfortable working remotely with other teams/stakeholders with different backgrounds and cultures
  • Flexible approach to working on projects, being comfortable working on different projects at the same time
  • Prepared to travel if necessary
  • Comfortable working with driver management style


A WPP Company

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

If you need assistance or an accommodation due to a disability, please email us via