Social Media Moderator

Social Media & Content Baghdad, Iraq


Position at Mindshare

Job Description:

Responsible for facilitating and enhancing the overall experience of a community, ensuring that members feel valued, engaged, and informed. They play a key role in building and maintaining a strong sense of community while promoting the organization's goals and values.


Key responsibilities :


  • Encourage and engage in meaningful discussions to keep the community active.
  • Answer questions, provide guidance, and share information as needed.
  • Provide information and resources to help users navigate the community or platform effectively.
  • Organize and categorize content to make it more accessible and relevant.
  • Identify and report any abusive, spams, or inappropriate behavior.
  • Provide reports to community administrators or superiors when required.
  • Actively participate in discussions, threads, or events to set a positive example.
  • Stay updated on industry trends and community dynamics to adapt and improve moderation strategies.
  • Actively participate in the community to understand its dynamics and respond to member needs.
  • Encourage discussions and interactions among community members.
  • Foster a positive and inclusive environment by moderating discussions and resolving conflicts when necessary.
  • Provide assistance, guidance, and resources to help members achieve their goals within the community.
  • Ensure a high level of member satisfaction.

  • Excellent communication and interpersonal skills.
  • Strong understanding of the community or platform's rules and guidelines.
  • Diplomacy and conflict resolution skills.
  • Ability to remain calm under pressure and handle challenging situations.
  • Familiarity with the platform or community's technology and tools.
  • Active and responsible online presence.