Client Director - Client Leadership

Media Planning, Implementation & Activation London, England


Position at Mindshare

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Role: Client Director (80% Unilever + 20% TBC)

Department/Team: Client Leadership


About the Unilever Account

Unilever is Mindshare’s biggest client, and a top 3 UK spender, with over 30 active brands across five business divisions, including household names such as Magnum, Ben & Jerry’s, Lynx, Dove, Persil and Hellmann’s. 

Unilever is a global business and Mindshare are also responsible for the account globally and in the majority of local markets.  We have been working with Unilever for 20 years in the UK and are incredibly proud of the great work and strong relationships that have been built over that time.

We consistently achieve high scores in client satisfaction surveys; have above average team retention; and the work we do with Unilever has won multiple awards, including the Media Grand Prix at Cannes this year.  As media evolves, so too does our relationship with Unilever.  We are responsible for all of Unilever’s paid for media, including ATL, digital, search and Retail Media, which enables us to deliver holistic, end to end media plans and associated solutions.

Within Mindshare, Unilever is a sought after account to work on, attracting some of the very best talent in the business.

Objective of the Role

As Client Director you will be working closely with the Client Partner, and between you are responsible for the commercial success of the account, ensuring that we deliver work of the highest quality and that we continuously evolve our product, team, and relationships to deliver the solutions Unilever need in a rapidly changing marketplace. 

A bit more about the role and desired skills:

A combination of Unilever’s scale, the breadth of work we do, and the size of our team, means there’s always a lot on.  The Client Director will need to be able to work in a fast-paced environment and quickly identify the areas of highest priority.  They will be able to delegate well (up, down and across), staying involved enough to shape the solution without getting bogged down in the detail.

In order to find future fit solutions to our clients’ challenges, you will need to build trusted relationships at all levels.  Our relationship with Unilever as well as our counterparts in other markets is positive and open. We are proud to often be referred to as “an extension of my team”.

Often the solutions we’re developing will be the first of their kind within the agencyThe Client Director needs to have an entrepreneurial attitude – seeking new ways to do things and finding ways to secure the necessary resources to develop these solutions.

Unilever and Mindshare are both keen to be innovators in the media marketplace.  The Client Director will need to work with the Client Partner and other senior leads across the account to foster an environment of proactivity and creativity.  They will also encourage sharing of work across markets and into awards and trade press where relevant.

From a commercial perspective, the Client Director will contribute to QBRs and work with the Client Partner and Operations Manager to ensure we are delivering in line with our commercial agreements and exploring new revenue opportunities.  You will also be involved in creating annual scopes of work as well as project specific scopes of work.

Whilst the ambition of the role is to be forward-looking and proactive, there will be occasions where you are called on to fix a problem, and in those instances, you will need diplomacy to ensure we reach a solution that it amenable to all parties.

The Client Director should have a solid foundation of media knowledge, including traditional and digital media, and ideally a mix of brand and performance skillsets.


The person we are looking for may already have all of these skills, or they may still be on the way to developing some of them.  They may also have skills not listed that would be hugely valuable to the role, and we would love to hear about theseWhen interviewing for this role we will be considering not just about what you can do now, but also what you could do if you were given the opportunity.

We have scoped this role at 80% to be inclusive of those wanting to work reduced hours.  Full time applicants will also have the opportunity to lead a smaller piece of business, likely within the FMCG space.

What we can offer you

  • A strong salary commensurate and in-line with relevant experience
  • 25 days annual leave (up to 30 days with long service) and your birthday day off
  • Ongoing internal and external training opportunities
  • Flexible working
  • The opportunity to attend industry conferences and awards events
  • Career and personal progression
  • Private Healthcare
  • Excellent pension matching structure


About Mindshare


Mindshare is a leading global marketing and media services network with billings in excess of £23billion worldwide. We work with some of the most famous businesses and brands in the UK – such as Unilever, Ford, KFC, Nike, Marks & Spencer and TK Maxx. The Mindshare network consists of 116 offices across 86 countries throughout the USA, Latin America, Europe, Middle East, and Asia Pacific; each dedicated to forging competitive marketing advantage for businesses and their brands.


Our approach


Our ambition is to drive Good Growth for our clients.


Good Growth is about delivering growth that is enduring and is considerate of people and planet. Media is a powerful force, and we need to be mindful of the responsibility that it brings. We help our clients make better decisions by ensuring we use media in a trusted, inclusive and sustainable way. We recognise that in order to drive Good Growth, we need to place people at the heart of everything we do. Understanding people, not demographics allows us to place media meaningfully into their lives.


Good Growth is a big ambition – one which inspires change for the industry but also for our agency and we achieve this through our values of Energy, Empathy and Impact.


Working for Mindshare


Our brilliant people allow us to deliver our ambition. We invest heavily in their development to ensure they are progressing and thriving wherever they work in our business. We also think inspiration for our staff is key and our pinnacle and flagship event of the year, Huddle, connects people, opinions and perspectives across borders and is all about learning something new and participating.


Committed to Diversity & Inclusion


We have a big dream at Mindshare, to become the most inclusive place to work in the country! This will take time but the whole agency is passionate about making it a reality. To support this, we currently have 8 Employee Resource Groups available for our people to join and be a part of including, Roots, PrideM, Women in Business, Enable, Declassify, 0Borders, ADAM and Working Parents. These groups hold the agency to account for making progress and, along with our Mental Health Allies, design and lead events and initiatives that help us create a welcoming environment to all and a place where everyone can be their most confident self.