Journey Activation Director (Digital)

Performance London, England



Future Makers


Last year GroupM merged two of its leading global networks, MEC and Maxus, to form a brand new media, content and technology agency – one of the largest in the world. WAVEMAKER exists to be Future Makers: to build brands that pioneer the future, inspire society and move customers to action. What started with a blank page and a fresh perspective has resulted in building an agency of future.


Bound together by our Purchase Journey approach, we help clients translate audience behaviours and insights into smart decisions today, for a prosperous tomorrow. Our organizational capabilities and specialisms, along with the talents of our 8,500 people are united through our focus on understanding, accelerating and optimizing purchase journeys. Our obsession with purchase journeys is apparent in the solutions we create for clients, in how we structure ourselves and in the job roles our people perform. So a job a WAVEMAKER may not sound like a job at any other agency, and that’s because it isn’t.


Our people are encouraged to become the best versions of themselves and share the values and behaviours of what we refer to as PACED -  passionate, agile, collaborative, entrepreneurial, and diverse. With our combined global heritage coming together to create something new; our people are the brains, the dataexperts and the thinkers of the GroupM family.


WAVEMAKER is a leader in its field.  We’re in front of transformation, making waves by making bold choices. It means the impact of our choices today creates momentum into the future.


Our vision is simple: To become the most distinctive and admired media, contentand technology agency in the world.


The future is not only coming, it’s now.

Role context:

Works across all digital media channels (Primarily Display and Paid Social. Also versed in Digital Partnerships and Paid Search).  Responsible for translating digital strategy into action plans to deliver best in market, data driven and effective integrated digital media campaigns.  Account manage the specialist Display and Social Planner Buyers to ensure the team is focused on the numbers and that there is gold standard account set-up and optimisation.

Client Servicing

  • Key day-to-day and first point of contact point for clients of equivalent level regarding digital media campaigns whether activity is in planning, live or post campaign.
  • The conduit between those clients & your Specialist Display and Social Managers

Strategy & Planning:

  • Responsible for taking brief and working with specialist teams to create media plans and rationale documents that deliver on clients’ objectives
  • Create measurable forecasts and projections and actively challenge legacy measurement techniques
  • Ensure that the appropriate technology and data is available to track performance against core KPI’s across all digital media channels
  • Ensure the digital channel approaches follow best practice set out by Specialist Leads (Social, Display, Video. Occasionally Partnerships and Search), are in line with overall strategy and are deliverable and commercially viable
  • Present cross channel digital plans to clients and lead digital reporting calls
  • Manage feedback and amends along with wider planning teams
  • Work with the Journey Activation Digital Business Director, specialist teams, media partners and the client to create at least two pieces of ‘award winning’ work each quarter

Campaign Management & Performance

  • Quality control the output of the specialist Planner Buyers on a week by week basis
  • Agree reporting schedule and templates with clients and internal teams in advance of a campaign launching. Ensure schedule is adhered to throughout the campaign lifecycle
  • Work with the specialist Planner Buyers to deliver end of campaign report with analysis that covers all digital media channels, optimisation recommendations and next steps
  • Track and reconcile spend across all digital media channels
  • Work with the specialist teams to ensure every account has a clear 30/60/90 optimisation schedule which delivers against the target objectives
  • Ensure specialists are focused on delivering against the target KPI’s and are therefore spending the majority of their time on optimisation and account set-up.
  • Chair weekly meetings to review client performance against targets and to review 30/60/90 day optimisation plans.
  • Ensure team members are conducting daily visibility and budget checks and tracking actions for monthly and quarterly reviews.
  • Ensure paid search, paid social & display accounts pass quarterly audit scores.


  • Responsible for ensuring specialist Planner Buyers complete digital reconciliation & SOX compliance for all campaigns in line with agency process
  • Deliver campaigns that meet digital PRF requirements outlined in client contracts
  • Work with Journey Activation Digital Business Director to deliver audit requirements where relevant
  • Plan campaigns within trading and investment guidelines set by the Journey Activation Digital BD and Commercial Team

Team Management

  • Lead and line manage specialist Planner Buyers ensuring they deliver work on time and to a high standard that is aligned to the clients’ digital media strategy
  • Responsible for development of planner buyers within the team with support from Specialist Leads
  • Identify specialist training and develop needs of their Planner Buyers and work with the Specialist Leads to facilitate
  • Escalate any incidents (positive & negative) with Digital Planner Buyers to Journey Activation Digital BD and Specialist Leads
  • Ensure all members of the team are adequately qualified: Facebook, Pinterest, Twitter. Google Adwords, Google Analytics also  

Innovation & Collaboration

  • Work with specialist leads and media owners to identify new products and features our clients should be testing
  • Aim to get key clients in your group on to at least three key partner Betas each year (e.g. Google, Facebook, Pinterest)
  • Produce case studies with media owners such as Oath, Google, Facebook
  • Work with your specialists and specialist leads to produce case studies each quarter which will be shared with clients, WAVEMAKER and may be published within trade press.
  • Develop strong relationships with relevant media owners, especially Xaxis and vertical specialist teams at Google, Facebook, and Pinterest.
  • Regularly review account performance with media owners – ideally once a month, along with a quarterly business review.

Technical Skills & Experience

  • A solid background in digital media is essential, with extensive activation experience of display, paid search or paid social being at the core of this.
  • Relevant / transferable client leadership experience
  • Strong presentation skills and a high level of articulation are required
  • Proficient use of social technology - Facebook Business Manager, 4C (for Pinterest and You Tube). Search tools less essential (e.g. DoubleClick Search, Marin, Kenshoo, etc.)
  • Extensive knowledge of, and experience of, using DCM (both trafficking and reporting) and other digital ad servers (Sizmek also useful)
  • Experience of using Metis/Prisma (not essential), and strong working knowledge of eTelmar, Addynamix & Comscore
  • Excellent knowledge of display auditing, programmatic & IO buying.
  • Expert Excel knowledge. Advanced Excel training completed useful. Knowledge of how to use Vlookups, Pivot Tables, and web queries.
  • Facebook Blueprint, Twitter Flight School & Google AdWords qualified useful Experience with (Javascript) coding and use of AdWords Scripts would be useful
  • Experience with using analytics packages such as Google Analytics, Adobe, etc.


GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

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