Automation Consultant

IT & Technology Johnannesburg, South Africa


Position at GroupM

About GroupM

GroupM is the leading global media investment management operation serving as the parent company to WPP media agencies including Mindshare, MediaCom and Wavemaker, each global operation in their own right with leading market positions.

GroupM’s primary purpose is to maximize performance of WPP’s media agencies by operating as leader and collaborator in trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities.

GroupM’s focus is to deliver unrivalled marketplace advantage to its clients, stakeholders and people. Discover more about GroupM at

Department overview

A regional centre of excellence is being established to build and maintain best practices in media operations and to support the markets in delivering transformation consistently across business and technology.

The centre of excellence will be made up of programme management, change management, process ownership, business analysis and solution ownership.

The roles are spread across the region and markets forming a programme that works as one team to meet common objectives.

Key Responsibilities

  • Reports into the Centre of Excellence Lead
  • Build regional capability for Robotic Process Automation to optimise regional processes and applications
  • Provide consultancy services to local markets to support their automation initiatives.
  • Define the methodology for RPA regional services covering the full lifecycle from ideation to ongoing support
  • Partner with regional application and process teams to identify and deploy scalable RPA
  • Develop a central repository of use cases and best practice that serve as a toolkit to accelerate local market RPA development
  • Lead market workshops and data gathering to identify processes for automation
  • Develop business case analysis to support automation initiatives
  • Partner with and manage the relationship with RPA vendor(s)
  • Ensure all market requirements are documented, prioritised, sized and approved.
  • Ensure the integrity of the end to end process is maintained in line with Regional Process guidelines.
  • Ensure automations comply with global policies and controls.
  • Maintain integrity of testing and business acceptance.
  • Identify metrics and reporting mechanisms to measure performance.
  • Maintain pace with industry best practices and technology trends in RPA.
Key Competencies
  • +5 years business analysis or business consulting experience including process analysis with the aim to standardise and automate
  • Experience delivering multiple full life cycle RPA projects with scale
  • Strong problem-solving and analytical skills
  • Experience with one or more RPA technologies (eg. UiPath, Automation Anywhere, Blue Prism)
  • Exposure to the advertising and media industry is desirable.
  • Consulting background is highly desirable.
  • Highly capable and confident in workshop facilitation.
  • Highly capable in translating business and technical requirements.
  • Experience in supporting technology change and driving process automation.
  • Able to prioritise workload and manage multiple project portfolios.
  • Performance orientated with an aptitude for spotting improvements and business opportunities.
  • Strong stakeholder management skills with the ability to deal with different nationalities, cultural backgrounds and conventions in EMEA.
  • Experience working in a Centre of Excellence and/or building centralized services for cross market utilisation is beneficial.
  • Customer and quality orientated.
  • Able to work independently and under pressure.
  • Effective interpersonal and communication skills.
  • Certification in Lean Six Sigma, Agile and/or Design Thinking is desirable.
  • Computer Science qualification or similar is would be advantageous
  • Fluent in English.