Implementation Manager - Wrike (Technical Specialist)

IT & Technology Johnannesburg, South Africa


Description

Position at GroupM

About GroupM

GroupM is the leading global media investment management operation serving as the parent company to WPP media agencies including Mindshare, Mediacom, Wavemaker and Essence – each a global operator in their own right with leading market positions.

GroupM’s primary purpose is to maximize performance of WPP’s media agencies by operating as leader and collaborator in trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities. GroupM’s focus is to deliver unrivaled marketplace advantage to its clients, stakeholders and people. Discover more about GroupM at www.groupm.com.

Role Overview

Responsible for the planning, design and delivery of new business projects and workflows on the Wrike platform across up to 39 EMEA markets. The role will also be responsible for Wrike platform operations. Dual reporting into Global Wrike Programme Manager and Transformation Centre of Excellence Lead.

Key Responsibilities

  • Oversee Wrike regional (EMEA) workflow tool project and delivery roadmap
  • Focus on establishing the base Wrike service offering and engagement model with vendor to control initial project onboarding
  • Facilitate technical discussion to agree base solution architecture and implementation model
  • Lead setup, configuration, build and integration activities – maintaining best practice, consistency and standardization between existing and new implementations.
  • Assist with the design, architecting and implementation of data integrations to support workflow and automation improvements.
  • Manage vendor and review service/SLAs
  • Ensure smooth handoffs pre/post onboarding - collaborating with support teams, end user groups and all stakeholders.
  • Report to the Programme Manager and steering group on implementation progress, issues, risks and changes.
  • Lead Wrike superuser forums - ensure immediate business needs are managed and contracting aligns with Global agreement. Promote re-use, common solutions and workflows
  • Wrike Platform Operations - contact point for maintenance, upgrades, security reviews, audits, etc.
  • Undertake some superadmin duties as defined by the global platform standard operating procedure
  • Support, participate and partner with project management and change teams in market to ensure the following is delivered across EMEA markets:
    • Policy alignment
    • Governance forum alignment
    • Change and comms planning
    • Knowledge transfer
    • Setting up training
    • Business simulations
    • Market set-up
    • SOP input and design
    • Business case tracking

Candidate Requirements

Education

  • Bachelor's/master’s degree in Information Systems, Technology, Business Management, or related degree; or equivalent combination of education and work experience

Work Experience

  • Demonstrable experience in the implementation of workflow tools – (specific Wrike experience is beneficial but not required)
  • Experience in digital transformation programs within large organizations
  • Knowledge and experience in project management methodologies such as Agile/PMI/Lean
  • Experience of working in a technical environment with a focus on APIs and Integrations, including API protocols and formats (e.g. SOAP, REST, XML and JSON)
  • Experience in business analysis, requirements elicitation, business process engineering, as-is and to-be mapping, BPMN, etc.

Specific competencies

  • Highly organized, excellent planning skills with strong business change background
  • Has sufficient credibility and gravitas, and ability to work with and relate to a highly demanding internal stakeholder base
  • A direct, straightforward style, able to cut to the core quickly
  • Excellent people and team management skills, able to manage upwards and influence in a complex environment (matrixed and across multiple physical locations)