About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

Role Summary and Impact

The Client Services Associate Director is responsible for supporting the Client Services Director in managing an agency patch to ensure the smooth operation, adherence to best practices, and successful delivery of all client campaigns. This role involves representing and championing the Client Services (CS) team, working closely with peers to foster positive cross-team collaboration, and maintaining high standards of client satisfaction and team development – all with a view to growth to both our clients and our own business.

Responsibilities

• Team Representation: Represent and champion the CS team across Nexus Media Solutions and agencies, ensuring their interests and contributions are recognized.
• Revenue and Margin Targets: Work with the CS Director to deliver business revenue and margin targets, closely monitoring the team’s daily output to maximise commercial opportunities, margin, and client profitability.
• Compliance & Process Management: Ensure the CS team, as well as clients and the wider team, set and adhere to relevant processes. Act as a guardian of these processes both internally and externally, escalating issues to senior stakeholders as necessary – as well as improving and course correcting as needed.
• Cross-Team Collaboration: Work closely with peers to ensure positive cross-team collaboration and the effectiveness of shared processes.
• Team Development: Keep all Account Managers (AMs) and Senior Account Managers (SAMs) challenged and happy with developmental goals in place, thereby creating the best environment for staff retention. 
• Culture contributor: Engages in wider company initiatives for the benefit of the wider population

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

• Team Leadership: Strong leadership skills with the ability to delegate effectively and maintain team motivation.
• Commercial Awareness: Highly commercially aware and focused, with a proven track record in delivering margin, revenue, and client satisfaction.
• Process Orientation: Process-led and detail-focused, ensuring adherence to set processes and standards.
• Interpersonal Skills: Excellent interpersonal and relationship-building skills, capable of maintaining strong relationships with clients and internal teams.
• Organisational Skills: Efficient and organized, capable of managing multiple priorities and tasks effectively.
• Proactive Attitude: Proactive and motivated, with the ability to take initiative and drive results.
• Gravitas: Possesses gravitas and can represent and champion the CS team within the business at all levels.
• Industry Knowledge: Deep understanding and knowledge of the AV and digital landscape.
• Extensive Experience: Approximately 7+ years of experience in an agency or Client Service/Sales/Commercial role.
• Team Management: Proven experience in managing a team of 3 or more, taking responsibility for their growth and development.
• Commercial Delivery: Demonstrable experience in commercial delivery, including margin, revenue, and client satisfaction.
• Campaign Management: Thorough knowledge of campaign planning, management, and delivery from start to completion.
• Measurement Solutions: Understanding of measurement solutions and the ability to deliver client KPIs.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

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