GroupM | Capacity Planner, APAC

Human Resources Kuala Lumpur, Malaysia

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Position at GroupM

Capacity Planner, APAC
 
GroupM is the world’s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for an Experienced Capacity Planner to build and strengthen our resource management capability at GroupM in APAC that drives a cultural shift towards people accountability by developing a forward-looking, data-driven workforce strategy.
 
OVERVIEW OF THE JOB   
The Capacity Planner is responsible for aligning capabilities with client needs to ensure timely and effective fulfillment of roles. This position plays a critical role in advising client teams on fulfillment timelines, staff planning, and role expectations, while maintaining accurate data. The Capacity Planner navigates between various fulfillment channels to optimize team configurations and enhance client strategies.  
 
REPORTING OF THE ROLE : Chief People Officer, Centre of Values, APAC
 
This role will partner closely with Client Teams and Client leads, Staffing Strategists and business leaders, Data and Systems teams, Resource Management leadership and Workforce Planning (as the operating model matures further), to drive daily role success.  
 
MEASURES OF SUCCESS   
IN THREE MONTHS  
  • Successfully build relationship and partnership with your designated Client Team leads, Staffing Strategist teams, and cross functional partners   
  • Develop a comprehensive understanding of client needs, expectations, and existing staff plans  
  • Begin advising and collaborating with client teams on fulfillment timelines and role expectations, ensuring timely and accurate staffing solutions  
  • Start monitoring and tracking fulfillment activities, ensuring alignment with initial client demands  
  • Operate effectively on all internal tracking systems  
IN SIX MONTHS   
  • Actively participate and lead Client lead meetings and contribute to strategic discussions related to staffing and resource allocation  
  • Collaborate effectively with cross-functional teams to address client needs promptly and effectively  
IN 12 MONTHS   
  
  • Lead initiatives to further optimize staffing plans and enhance client outcomes based on data-driven insights  
  •  Successfully manage complex staffing challenges, demonstrating adaptability and strategic thinking  
  • Act as a trusted advisor to client teams, providing strategic recommendations and guidance on staffing and resource allocation  
  • Demonstrate a track record of successfully fulfilling staff plans and meeting or exceeding KPI targets consistently  
RESPONSIBILITIES OF THE ROLE  
Demand   
  • Aligned to a book of business, agency, and/or group of accounts  
  • Advise client teams on fulfillment timelines to ensure client readiness and success  
  • Advise client teams on roles expectations and recommendations against staff plans  
  • Own and drive data accuracy used for Workforce Planning   
  • Pivot between fulfilment channels and understand skills needed to plan client strategies (Talent Acquisition/ Contracting/Resource Management)  
Supply  
  • Collaborate with client teams to ensure Staff Plans are accurate and always maintained  
  • Works to assemble and optimize the best possible team for our clients  
Fulfillment   
  • Ensure the fulfillment of staff plans across internal and external supply  
  • Simplify client team interactions; facilitating and aggregating all needs between our Resource Management and Talent Acquisition functions (including contract & offshore needs)  
  • As the capability evolves, partner with Workforce Planning to provide client demand input to shape current & future demand predictions and strategies  
Execution & Monitoring   
  • Act as a central point of contact for client teams, simplifying communication and ensuring clarity in staffing requirements  
  • Continuously assess and refine the staffing fulfillment process to enhance efficiency, minimize bottlenecks, and improve the overall client experience  
  • Monitor and track the progress of fulfillment activities, ensuring alignment with the client's needs and strategic goals  
  • Utilize data and analytics to measure the effectiveness of the fulfillment plan, making data-driven decisions to optimize staffing levels  
 
ROLE EXPECTATIONS  
  
KNOWLEDGE AND EXPERIENCE  
  • Develop a deep understanding of client needs, expectations, and existing staff plans  
  • Leverage knowledge of Resource Management, Workforce Planning, and staffing solutions and utilize expertise to advise client teams effectively   
  • Maintain accurate data for Workforce Planning, utilizing data analytics to monitor fulfillment activities and make data-driven decisions  
  • Ability to handle confidential and sensitive data and information   
  • Experience and ability to effectively manage, set expectations and communicate with senior stakeholders  
  
IMPACT AND ACCOUNTABILITY  
  • Play a crucial role in advising client teams on fulfillment timelines and staff planning, ensuring that client needs are met promptly and effectively  
  • Utilize data analytics to monitor fulfillment activities and make data-driven decisions  
  • Provide strategic recommendations to enhance client outcomes  
  • Aim to reduce bottlenecks and improve efficiencies in the staff fulfillment process  
  
AUTONOMY AND MANAGEMENT  
  • Operate with a high degree of autonomy, making independent decisions to align staffing capabilities with client needs  
  •  Serve as the central point of contact for client teams, simplifying communication and ensuring clarity among internal and external partners   
  • Collaborate closely with cross-functional teams, influencing and guiding them towards effective staffing solutions and client strategies   
  • Demonstrated ability to resolve cross-functional conflicts, promoting teamwork and ensuring smooth collaboration between internal partners and leadership   
INNOVATION AND CREATIVITY  
  • Act as a trusted advisor, offering creative solutions to complex staffing challenges  
  • Simplify client team interactions and facilitate clear communication between Resource Management and Talent Acquisition functions  
More about GroupM 
GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.
GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with. 
  
Discover more about GroupM at www.groupm.com
Follow @GroupMAPAC on Twitter
Follow GroupM on LinkedIn - https://www.linkedin.com/company/groupmworldwide 

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