MC2 l Senior Manager/Manager, Account - Social Media Management

Social Media & Content Kuala Lumpur, Malaysia


Position at MC2

MC² - GROUPM l Account Manager/Snr Account Manager, Social Media Management

Overview of job
Work within a social media agency, leading the assigned businesses as the main liaison between the agency and its clients.

Work across multiple social media platforms while ensuring consistency throughout.

Learn and practice the best content and social media strategies across diverse platforms and various clientele’ in key account management.


Reporting of the role

This role reports to the Group Account Director, Social Media Management.


3 best things about the job:

  1. The chance to work with a team of fun lovin’ people within GroupM.
  2. An opportunity to learn from the best and gain invaluable experience both from a strategic and on-ground level.
  3. Be the ambassador of the agency to our clients from various big brands.

Responsibilities of the role:

  • Lead, manage and maintain good business relationships with clients and potential clients, which include internal and external clients across GroupM Malaysia.
  • Lead the businesses assigned to, keep Client on their toes and able to provide strategic inputs to the Clients and internal teams.
  • Lead & ensure the smooth running of day-to-day jobs and campaigns – communicating the correct information/brief to all members of the team, facing clients, timeline management, internal teams management, budget management, co-ordination, community management, content management and reporting.
  • It is vital to understand the needs of your clients, which you'll learn through liaising closely with them, often on a daily basis.
  • Work closely with the Content and Social Listening teams, attending briefings and strategy sessions, and work with them to build meaningful and relevant content.
  • Use the social tools effectively to generate insightful reports and social audits.
  • Analyze, strategize, ideate and execute.
  • Administrative work – quotations, registrations forms, financial stuffs (ensure quotations are signed & submitted to Finance, follow up on POs and invoices with Clients and/or vendors)


What you will need:

  • A natural passion in people as your daily work will be surrounded by internal and external stakeholders such as your support team in content creation, social listening, internal & external agencies, external media owners, clients, etc.
  • Prefer those with at least 5 years experience in a social media agency or creative agency.
  • A deep knowledge of primary social platforms (ie. Facebook, Twitter, Instagram, YouTube) and new and emerging technologies and their benefits to brand and businesses
  • Possess a natural curiosity and penchant for exploring the ins and outs of social media platforms.
  • Excellent interpersonal, communication and presentation skills.
  • Highly organized and excellent attention to detail.
  • Driven, self-motivated, independent, dependable and passionate individual.
  • Willing to work beyond normal working hours when required and/or attending to client’s request or crisis.
  • Excellent proficiency in English is required.