SENIOR ASSOCIATE, SOCIAL INTELLIGENCE (1yr contract)
Description
SENIOR ASSOCIATE, SOCIAL INTELLIGENCE
Summary:
At EssenceMediacom, no two days are the same. Our people are key to helping brands around the world create the breakthrough marketing that grows their business. At EM, there is a place for everyone – and the opportunity to learn, grow and thrive in a range of teams that will spark your career journey.
Objectives of the Role
EssenceMediacom’s Social Team is looking for a passionate, curious, and detail-oriented professional to join us as a Senior Associate in Social Analytics. This is an exciting opportunity for a driven individual to contribute to high-impact work for our Global YouTube Social Crisis Team.
The role can be based out of our New York, Seattle, San Francisco, or Los Angeles offices and will focus on crisis monitoring and reporting, delivering fast-turnaround, comprehensive insights for high-visibility initiatives.
To maintain alignment with global teams and ensure seamless reporting, this position requires working business hours (8:00 AM to 5:00 PM) in your local time zone) on a weekly schedule of one of the following:
- Standard Shift: Wednesday through Friday
- Weekend Shift: Thursday through Monday
Duties and Responsibilities:
- Work alongside and collaborate with client and internal teams globally
- Manage workflow and prioritize assignments to ensure deadlines and client expectations are being met
- Take a ‘no stone unturned approach’ to analytics with acute attention to detail in the reporting to ensure insights are actionable and outputs are high quality
- Collaborate with other Analysts and Intelligence Lead to contribute to the framework, methodology, and KPIs for social analysts to consistently evolve social intelligence reports
- Support client relationships on scoped accounts
- Contribute to the assessment of social intelligence technologies to ensure agency subscribes to best-in-class suppliers
- Support agency’s new business activity
- Support agency’s internal research initiatives, POVs’ white papers and thought leadership
Qualifications and Experience:
- 1 - 3 years of social intelligence or primary research experience
- Bilingual in English and Korean.
- Strong understanding of the social media space and primary platforms (Instagram, TikTok, Facebook, Twitter, YouTube, etc.).
- Proficiency working with social listening tools (e.g., Brandwatch, Talkwalker, Netbase, etc.) with a “tool agnostic” mentality that can pick up a new tool and learn quickly as necessary
- Conversant with current and evolving social media strategies, measurement tools and technologies and knowledge of social media marketing industry benchmarks
- Demonstrated ability to use Microsoft Excel and Google Sheets to easily manipulate data, and PowerPoint and Google Slides to tell a compelling story through data
- Demonstrated ability to efficiently sift through data to identify actionable insights and recommendations
- Demonstrated ability to apply insights from other brands’ case studies to our clients to identify potential opportunities
- Demonstrated critical thinking and problem-solving abilities
- Excellent written, verbal communication and presentation skills
- Curious, passionate, energetic, and nimble
- Prior public relations agency experience a plus