Groupm I Client Service Director

Marketing & Business Development Jakarta , Indonesia


Position at GroupM

The Client Services team is  accountable for the direction, organization and delivery of digital marketing activities for our clients. We are the owners of the day to day relationship ensuring Essence delivers flawlessly against client objectives on each and every campaign. 

Some of the things we’d like you to do:

Own and maintain relationship with primary client point of contact and build relationships with senior and VP clients

Ensure client expectations are  being set and met for every campaign and are clearly defined

Manage client satisfaction throughout the campaign lifecycle and beyond, ensuring issues and challenges are actively identified and mitigated

Manage commercials of account(s), including staffing / scope and financials

Oversee project management support during the campaign lifecycle to ensure on time completion of deliverables, coordinate across practices, identify potential risks and issues

Build strong ties with leads across disciplines to produce successful campaigns, maintaining high levels of communication throughout campaign lifecycle

Interrogate work before client delivery to ensure it meets the brief and expectations

Global coordination by facilitating knowledge and context sharing across Essence regions

Develop strategic relationships with key agency partners and be a point of escalation

Assist in deployment of Client Service practice trainings while ensuring best practices 

Analyze information skillfully provided by team members to problem solve creatively, troubleshoot, and develop alternative solutions

Line manage through coaching  1-3 direct reports to support career growth and development 

Provide timely and actionable feedback to the team to aid in their development and progress

A bit about yourself:

Strong written and verbal communication skills across all platforms

Expert organizational skills, great attention to detail and ability Q/A work

Concrete knowledge of all areas of digital marketing and media

Ability to implement and meet deadlines and project manage multiple campaigns

Excellent client relationship and management skills

Proven problem solving skills and ability to think outside of the box for creative solutions

Ability to lead and motivate team members in a positive light

Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills

Strong business acumen and strategic thinking capability

More about GroupM

GroupM - GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.

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About Indonesia

With a population of 260 million, Indonesia is one of the fastest growing and most dynamic markets in the world. With an increase in consumer disposable income, Indonesia is now firmly on the radar for multi-national companies seeking to invest in emerging markets.

Whilst the Indonesian media landscape is still dominated by terrestrial TV with 65% of all advertising spend, digital media is now poised to go through a period of exponential growth.  There are around 170 million internet users in Indonesia and more than 70% of them are accessing the web via mobile. The opportunity to transform a media landscape on such a scale is unprecedented in the APAC region.

We're looking for creative and diligent people to join us on this exciting journey of transformation. We're ready to create impactful solutions for media challenges, shaping the next era of media with our diverse and passionate team.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.