GroupM | Team Leader- Application Support & Maintenance

IT & Technology Mumbai, India


Position at GroupM

Overview of job
The primary responsibility of the job is to work with users to understand existing applications and support end users. You should be proficient in quickly understanding the various applications and manage support activities to maintain high uptimes for end users.  You will also be responsible for handling day to day operations and ensure smooth functioning of the team and processes and provide feedback to the developers for enhancements to improve end user experiences.


Reporting of the role

This role reports to the Director – Media Systems

3 best things about the job:

  1. The experience of working in a truly dynamic and rapidly changing media industry
  1. Ability to see the development of new products along with enhancements of current product and processes
  2. A fun and challenging environment that individual aspiration can be fulfilled 


Measures of success –

In three months:

  • An understanding of media processes and systems at GroupM IT
  • A good grasp on our technology landscape at both conceptual and operational level
  • Detail understanding of our Applications and systems and the role it plays in the organization
  • Trouble shooting & analysis


In six months:

  • Start  to identify recurring issues and enhance systems/products to permanently resolve
  • Is able to lead and manage conversations with end users & developers, Application Owners
  • Prepare all necessary documentation for the Change and enhancement requests
  • Manage all compliance related activities for Applications
  • System User Management


Responsibilities of the role:

  • Obtain a thorough understanding of media, media systems and processes at GroupM across all media types.
  • Identify opportunities for recurring issues  and working to enhance the same.
  • Accountable for defining requirements for improving any aspect of processes and systems
  • Accountable for applying agreed methods to carry out investigations, analysis and documentation of business functions & processes.
  • Accountable for creating viable specifications and acceptance criteria.
  • Responsible for interpreting unstructured business needs and views into structured requirements and specifications.
  • Provide input into business process roadmaps and business cases
  • Must have familiarity and understanding of programming languages, SQL Server and Scripting, .Net development, database design concepts, and visualization tools such as Microsoft Power Bi.
  • Deploy visualization tools and techniques such as Tableau, Power-BI & Infographics to build comprehensive dashboards
  • Ability to put together case studies and presentations showcasing the work done and the progress on systems, the results of optimizations and the next steps of automation.


What you will need:

  • Degree in computer science/Masters in Computer Application or another related technical field
  • At least 4 years of proven track record of working in a similar IT function / role
  • Ability to question & challenge users at all levels with confidence, to arrive at a clear and unambiguous view of requirements
  • Strong business process mapping, improvement skills and data analysis
  • Benefits assessment and management – ability to investigate, identify issues and raise development and enhancements
  • Excellent communication
  • Strong sense of accountability with an ability to work to deadlines and manage multiple tasks
  • Experience in documentation and training material preparation
  • Knowledge on agile methodology
  • Knowledge on Project Management
  • Excellent written and oral communications skills in English
  • Preferably based in Mumbai

Technical Skillset :

  • Microsoft / Oracle SQL
  • Oracle Database (Understanding of Forms & Reports)
  • Dot net
  • TOAD
  • Microsoft o365 Tools
  • Microsoft Power BI

More about GroupM

GroupM - GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.

Discover more about GroupM at
Follow @GroupMAPAC on Twitter
Follow GroupM on LinkedIn -

2020 brought opportunities for brands to innovate because of which we saw an evolving media stack. The growth of digital is set to soar high because of changing consumer habits. With approximately 500 million smartphone users, low-priced data plans, 45 to 50 million e-commerce shoppers, approximately 60 OTT offerings and a young population, India is a mobile-first internet market. It is also one of the top 10 ad spend markets in the world and is set to climb the ranks. Global big tech corporations have made considerable investments in top e-commerce/retail ventures and Indian start-ups, blurring the lines between social media, e-commerce and mobile payments, resulting in disruption on an unimaginable scale.

At GroupM India, there’s never a dull moment between juggling client requests, managing vendor partners and having fun with your team. We believe in tackling challenges head-on and getting things done.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.