Essence | Client Services Director

Advertising & Creative Services Seoul, South Korea


Description

Position at GroupM

About Essence

Essence, part of GroupM, is a global data and measurement-driven media agency whose mission is to make brands more valuable to the world. Clients include Google, Flipkart, NBCUniversal, L'Oréal and the Financial Times. The agency is more than 2,000 people strong, manages $4.5B in annualized media spend, and deploys campaigns in 121 markets via 22 offices in APAC, EMEA and the Americas.

Visit essenceglobal.com for more information and follow us on Twitter at @essenceglobal.

 

About the role

The Client Services team is accountable for the direction, organization and delivery of digital marketing activities for our clients. We are the owners of the day to day relationship ensuring Essence delivers flawlessly against client objectives on each and every campaign.

 

Some of the things we'd like you to do:

  • Own and maintain relationship with primary client point of contact and build relationships with senior and VP clients
  • Ensure client expectations are being set and met for every campaign and are clearly defined
  • Manage client satisfaction throughout the campaign lifecycle and beyond, ensuring issues and challenges are actively identified and mitigated
  • Manage commercials of account(s), including staffing / scope and financials
  • Oversee project management support during the campaign lifecycle to ensure on time completion of deliverables, coordinate across practices, identify potential risks and issues
  • Build strong ties with leads across disciplines to produce successful campaigns, maintaining high levels of communication throughout campaign lifecycle
  • Interrogate work before client delivery to ensure it meets the brief and expectations
  • Global coordination by facilitating knowledge and context sharing across Essence regions
  • Develop strategic relationships with key agency partners and be a point of escalation
  • Assist in deployment of Client Service practice trainings while ensuring best practices
  • Analyze information skillfully provided by team members to problem solve creatively, troubleshoot, and develop alternative solutions
  • Line manage through coaching 1-3 direct reports to support career growth and development
  • Provide timely and actionable feedback to the team to aid in their development and progress

 

A bit about yourself:

  • Strong written and verbal communication skills across all platforms
  • Expert organizational skills, great attention to detail and ability Q/A work
  • Strong digital marketing background with a focus on performance media
  • Working knowledge of the digital media ecosystem with the ability to assess for the performance of assigned media dollars against their intended outcome, across both brand and DR objectives.
  • Ability to implement and meet deadlines and project manage multiple campaigns
  • Excellent client relationship and management skills
  • Proven problem solving skills and ability to think outside of the box for creative solutions
  • Ability to lead and motivate team members in a positive light
  • Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills
  • Strong business acumen and strategic thinking capability

 

What you can expect from Essence

Essence’s mission is to make advertising more valuable to the world. We do this by employing the world’s very best talent to solve some of the toughest challenges of today’s digital marketing landscape. It’s important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. As an Essence employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work.