Essence | APAC Client Services Director

Performance Singapore, Singapore


Position at Essence

About Essence
Essence, part of GroupM, is a data-driven global agency that blends data science, objective media and captivating experiences to build valuable connections between brands and consumers. Clients include Google, FrieslandCampina, and the Financial Times. The agency is more than 1,100 people strong, manages over $3B in media spend and deploys campaigns in 71 markets via its global offices throughout North America, EMEA and APAC.

Visit for more information and follow us on Twitter at @essenceglobal .

About the role 

The Client Services team is accountable for the direction, organization and delivery of digital marketing activities for our clients. We are the owners of the day to day relationship ensuring Essence delivers flawlessly against client objectives on each and every campaign.

While the detailed job description follows below, here are the key attributes of a successful candidate.

Relationship management: be a trusted advisor and partner to senior stakeholders at Google, inspire trust and confidence and have the equity to state a point of view, even if contrary.

Leading a high caliber team; high influence, limited authority: This is perhaps one of the brightest and smartest teams in the ecosystem whose trust and respect will need to be earned.

Leading the thinking on the business, quality of work - all our thinking, planning, campaigns are solving for a business problem / task / objective. It’s the client leader’s job to partner Google on the business task. The person should have the ability to zoom in and out as the need arises - zoom out to ensure the solution is aligned to the task at hand and zoom in enough to ensure quality of work and response.

Ability to create, oversee and ensure process and operational diligence - Google tasks us to the most stringent quality norms and standards and while we have experts who drive processes, ensuring we deliver to them and are always audit ready is required from the person managing the business.

Ability to inspire beyond business as usual - Driving innovation, experience, creative thinking is an art - it requires both left and right brained thinking, and involves understanding the business and
media to be able to create a perfect symphony.

Cultural integration - Essence wears its culture on its sleeve and fitting within this culture and adding to it is our constant endeavor. We are a high touch, people focused organisation and with every new
addition to our team, we are looking to strengthen our building blocks

Some of the things we’d like you to do:
● Own and maintain relationship with primary client point of contact and build relationships with senior and VP clients
● Ensure client expectations are being set and met for every campaign and are clearly defined
● Manage client satisfaction throughout the campaign lifecycle and beyond, ensuring issues and challenges are actively identified and mitigated
● Manage commercials of account(s), including staffing / scope and financials
● Oversee project management support during the campaign lifecycle to ensure on time completion of deliverables, coordinate across practices, identify potential risks and issues
● Build strong ties with leads across disciplines to produce successful campaigns, maintaining high levels of communication throughout campaign lifecycle
● Interrogate work before client delivery to ensure it meets the brief and expectations
● Global coordination by facilitating knowledge and context sharing across Essence regions
● Develop strategic relationships with key agency partners and be a point of escalation
● Assist in deployment of Client Service practice trainings while ensuring best practices
● Analyze information skillfully provided by team members to problem solve creatively,
troubleshoot, and develop alternative solutions
● Line manage through coaching 1-3 direct reports to support career growth and development
● Provide timely and actionable feedback to the team to aid in their development and progress

A bit about yourself:

● Strong written and verbal communication skills across all platforms
● Expert organizational skills, great attention to detail and ability Q/A work
● Strong digital marketing background with a focus on performance media
● Working knowledge of the digital media ecosystem with the ability to assess for the
performance of assigned media dollars against their intended outcome, across both brand
and DR objectives.
● Ability to implement and meet deadlines and project manage multiple campaigns
● Excellent client relationship and management skills
● Proven problem solving skills and ability to think outside of the box for creative solutions
● Ability to lead and motivate team members in a positive light
● Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills
● Strong business acumen and strategic thinking capability

What you can expect from Essence

Essence’s mission is to make advertising more valuable to the world. We do this by employing the world’s very best talent to solve some of the toughest challenges of today’s digital marketing
landscape. It’s important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. As an Essence employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a
workplace where you can be yourself and do amazing work.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital status.