IT Support Associate II

Information Technology Miramar, Florida


Description

Position at Axia Technology Partners

Group1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Company Overview:

Axia Technology Partners (AxiaTP) empowers organizations in all industries to achieve operational excellence through managed IT services, unified communications and custom software solutions.  AxiaTP was founded in 2008. Now a member of the Group 1001 family of companies, our team is a fast-growing Complete Technology Provider.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals.  All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

Job Summary:

As an IT Support Associate II, you will work as an extension of AxiaTP’s clients to perform vital IT support. The ideal candidate will be a self-motivated team member who enjoys solving technical challenges while problem solving. This role will provide remote and on-site IT support, including installing, maintaining, and troubleshooting networking and telecommunications infrastructure. This includes networking switches, routers, wireless equipment, firewalls, voice systems, cellular service and video conferencing environments.

Main Accountabilities:

  • Install, configure, and troubleshoot network infrastructure
  • Resolve help desk tickets submitted from the client
  • Answer inquiries regarding computer software or hardware operations
  • Install and perform minor repairs to hardware, software, and other equipment
  • Communicate and collaborate daily with the client, the internal team, and vendors
  • Stay up to date on technology needs and supporting IT initiatives
  • Serve as trusted advisor to the client, while keeping sensitive information and private data confidential
  • Provide high quality and timely services to create customer satisfaction
  • Put client needs first and handle sensitive situations with discretion

 Qualifications: 

  • 4+ years of experience supporting TCP/IP, VLANs, VPNs and Microsoft applications
  • Associate’s degree from an accredited college or university in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
  • Experience with Microsoft Active Directory Setup, Configuration, and Management, including DNS & Group Policy Management
  • Remain calm while encountering high pressure situations from time to time
  • Fast learner with a broad technology background
  • Strong written and oral communication skills
  • Valid driver’s license