Learning & Development Training Consultant

Learning & Development Indianapolis, Indiana


Description

Position at Delaware Life

Group1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Learning & Development Training Consultant

Location - Indianapolis

Company Overview

At Delaware Life Insurance Company, we’re focused on what matters:  creating insurance products that perform, delivering a seamless customer experience with honesty and efficiency, and being great to work with every time.  Delaware Life is a member of Group One Thousand One (Group1001), an ecosystem of businesses making insurance more useful, intuitive and accessible for everyone.  We’ve made it our mission to deliver pure value to our customers.  

Job Summary

The Learning & Development Training Consultant is responsible for developing and delivering high-impact learning programs, as well as training content to Delaware Life employees, and helping the organization achieve its vision and mission.  This role's main focus will be supporting the development and training needs of the company, with specific attention on the Annuities Business in the Delaware Life Indianapolis office. 

Additionally, the Learning & Development Training Consultant will use instructionally-sound methodologies to support educating new and existing employees on Delaware Life products and processes, identifying how to research and resolve customer inquiries by utilizing internal resources and tools, company procedures and customer service systems.

Main Accountabilities

  • Designs, develops and implements technical and soft skills training programs
  • Facilitates a variety of training courses – both in-person and virtual
  • Manages classroom dynamics and participants' behavior
  • Monitors progress of training courses and evaluates their effectiveness and makes changes to improve the trainee experience
  • Modifies training courses based on participants' feedback and other measures of effectiveness
  • Follows up with internal customers and working groups to evaluate new and existing training programs, materials and job aids
  • Balances classroom delivery with other activities, project goals and timelines
  • Provides constructive feedback to learners and colleagues and maintains composure under stress
  • Creates and manages multiple projects/project plans
  • Creates and updates content and reference resources in easy-to-use verbiage/format in the content management system(s)
  • Takes initiative to improve department’s effectiveness and/or processes
  • Works with SMEs and business area stakeholders to identify key learning goals and instructional needs for documentation and in-person/virtual training
  • Develops self and always maintains knowledge in relevant field
  • Minimal travel required up to 10%

Qualifications

  • Bachelor's Degree or equivalent related experience required
  • 2-3 years of facilitation experience required
  • Annuities knowledge and/or industry experience in financial services or insurance, preferred
  • Ability to translate business goals into desired on-the-job performance
  • Ability to determine whether training is part of a viable solution to correct performance gaps
  • Instructional design and implementation experience an asset
  • Strong communication skills (written and verbal)
  • Strong analytical and problem-solving skills, and attention to detail
  • Ability to influence others without authority
  • Proven ability to manage multiple projects and initiatives 
  • Ability to adapt to change, and work both independently and within a team
  • Proficient in Microsoft Office (Word, PowerPoint, Excel, Visio)
  • Proficient in Webex
  • SharePoint experience an asset
  • Salesforce experience an asset
  • Highly computer literate and able to quickly learn new software