Network Administrator

Information Technology Park Ridge, Illinois


Description

Position at Clear Spring Health

Group1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Company Overview:

Clear Spring Health is part of Group One Thousand One (“Group1001”), a customer-centric insurance group whose mission is to make insurance more useful, intuitive and accessible so that everyone feels empowered to achieve financial security. Clear Spring Health is dedicated to helping seniors protect their health and well-being by providing Medicare Advantage plans in select counties of Colorado, Illinois, North Carolina, and Virginia, plus Georgia and South Carolina and offers Medicare Prescription Drug Plans in 42 states plus DC.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

Job Summary:

Support company’s network infrastructure, internal and external communication systems and provide second level desktop/user support to helpdesk team. Monitor’s network to ensure network availability to all system users and may perform necessary maintenance to support network availability. Perform modeling, analysis, planning, and coordination with business to ensure information technology resources are meeting business goals and objectives. Administer network security measures and disaster recovery. Maintain computing environment by identifying network requirements; installing upgrades and monitoring network performance. Support and ensure availability of vital corporate applications.
This is a full time 40 hour a week opportunity, with overtime available. The company offers a competitive benefits package, along with paid time off, tuition reimbursement and 401(k). A competitive salary is offered.

Main Accountabilities:

• Works with Security admin to develop and implement policies and procedures for ensuring the security, integrity and HIPAA compliance of all information systems.
• Participate in a 24x7x365 call-level support team. Act as second level support for technical issues experienced by users and resolve problems escalated above 1st level helpdesk support. All support procedures should be documented and cross-trained with other members of Information Systems team.
• May guide or provide work direction or act as escalation to DS/helpdesk staff.
• Hands-on Windows Administrator/Engineer, having direct experience with Microsoft Windows Server technologies including Office 365, MS SQL 2005/2008/2012 R2, IIS, RDS.
• Hands-on VMware Associate/Professional having 1+ year administering vSphere 5.5 and Horizon Air or greater environment.
• Experience with Cloud technology such as OVH, Google, Azure and AWS
• Strong Hands-on experience configuring and troubleshooting cisco ASA, VPN Tunnel, MPLS,
• Configure and Troubleshoot DNS, DHCP and Active directory, Group Policy
• Performing software upgrades and patch-management.
• Rolling out new server/system builds in various production and non-production environments.
• Monitoring the system health and providing proactive problem resolution. Doing performance tuning,
problem research/resolution, systems and update reviews and deployments, SQL support, and security risk
assessments.
• Backups / Recovery and High Availability.
• Opening & following up on service support tickets with support tools as well as documenting common issues and
and resolution procedures.

Knowledge & Skills:

• Experience using Microsoft Office and Windows
• Knowledge in installing and configuring software
• Ability to work independently
• Ability and willingness to learn and take direction
• Immaculate attention to detail and excellent proofreading skills

Requirements:

• Organized and detail oriented excellent oral and written communication skills.
• Analytical troubleshooting skills with dedication to customer service.
• Able to work with minimal supervision. Self-direction and time management is a must.
• Proficient in automating IT administrative tasks with PowerShell/VBScript/etc.
• Proficient in the following: Microsoft Active Directory, Server 2003-2012, Terminal Services/RDS, Exchange 2013, Cisco ASA.
• Experience preferred in: OVH, Azure, AWS, SANs and storage, optimized LANs and WANs, SharePoint, VMware and Cisco Routing/VPN technologies.
• Bachelor’s degree in Computer Science, Information Systems or other 4 year degree focusing on information technology. Alternate 6 years work experience may be considered.
• DNS, Windows server (2008, 2012, 2014), Active Directory (including Group Policy)
• Cloud Computing, OVH and Azure
• Knowledge of Infrastructure as a service (IaaS) a plus
• Voice/VoIP solutions including: PBX/ACD, IVR equipment and software, VoIP gateways, soft switches, SIP and call processing. Genesys phone system knowledge a plus