Operations Key Account Manager

Operations Zionsville, Indiana


Position at Delaware Life

Group1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Job Summary

The Operations Key Account Manager is responsible for the ownership of multiple back-office relationships of our key Distribution Partners, focusing on Operations and Technology, as it relates to our complete suite of Delaware Life’s annuity products and services. 

This position will be responsible for ensuring that our Distribution partners’ operational requirements are being met, and that in-force and new business intermediaries have the proper servicing and electronic connectivity functionality to support their needs. The position will actively interface with internal stakeholders, firm/IMO back offices, intermediaries and vendors to develop strategy, understand needs, and implement strategic operational initiatives.

Main Accountabilities:
  • Active engagement with firms’ back-offices, distribution sales relationship manager, wholesalers and Financial Professionals in support of Delaware Life’s annuity products and services.
  • Active engagement with our key IMO partners and their marketers.
  • Navigates and works closely between se2 and Delaware Life teams (Ops, Compliance, Distribution, Product, and Legal) to resolve problems, with the goal of making firms’ administration of their Delaware Life business as seamless as possible.
  • Develops strategy and maintains the Order Entry Platforms in support of Straight-Through Processing for all Delaware Life business, (In-force and New Business).
  • Maintains relationships with BPO Provider, Order Entry Vendors, and Distribution Partners to understand EDI/Connectivity requirements, and solutions. 
  • Visit firms as needed. Maintain strong and current knowledge of the annuity market, with specific focus on the fixed, fixed indexed, and variable annuities.
  • Represents Delaware Life at Industry Conferences and forums, and remains current on all Operations, and EDI/Connectivity functionality in the Marketplace.
  • Provides assistance and consults on EDI/Connectivity best practices with BPO Provider and Distribution partners.
  • Coordinates training sessions with business partners, both Internal and External to share information and educate employee base.
  • Previous experience in an Operations Key Account Management role is preferred. 
  • Prior experience with EDI-Electronic Data Interchange, DTCC, DST, Order Entry and/or Operations, business system analysis experience preferred.
  • Strong working knowledge of Annuity Products, (Fixed, Fixed Index, and Variable) is preferred. 
  • Requires business relationship and project management skills. 
  • Candidate must be detail orientated. 
  • Excellent communication skills both oral and written.
  • Background in Operations/Financial Services experience required.
  • Excellent organizational, interpersonal and project planning skills required.
  • Travel required (10-20%) to meet with our key partners and represent Delaware Life at industry conferences or events.
  • BA/BS degree or 7+ years of equivalent experience required.
  • Series 6 or 7 preferred, must be obtained within 6 months of hire.