Account Success Manager

Engineering Management Hyderabad, India


Position at Grid Dynamics

Role & Responsibilities

We are seeking a Hyderabad based Client Partner/Account Manager to manage and grow a portfolio of accounts in India. We require a local presence to best help us make sure we continue to serve our customers to the highest level and to best help us identify and win new opportunities within clients accounts and to build relationships with new clients.

He/She will be responsible for developing and maintaining client relationships and profitable growth. Key activities include, but not limited to:

  • Identify and nurture new opportunities by closely collaborating with key decision makers from the client teams. Proactively spot areas beyond current engagement where Grid Dynamics' services are relevant, work collaboratively with Delivery and CTO teams to make meaningful and timely proposals to client teams
  • Maintain a close relationship with key client sponsors at senior management level to be able to discuss their key business challenges and be able to engage on solutions in a timely manner - be a trusted partner. Map the client organization effectively to be able to expand Grid Dynamics’ services across the organization
  • Conduct regular reviews with client stakeholders as well as monthly and quarterly business reviews with key client and internal stakeholders. 
  • Drive new proposals (with participation from CTO Office and Delivery) from opportunity qualification, scoping, service mapping, resource planning through contract execution and account set up. This role will be the first point of escalation for issues both within the project team and the client.
  • Be able to create, manage and execute account plans, covering account financials (with steps to improve where necessary), executive mapping, growth campaigns and map competitive landscape. Effective in proactively identifying and resolving risks and issues in account stability and growth. Effectively drive internal account reviews and client QBR to maximize campaign efficacy
  • Promote Grid Dynamics by creating public case study for each account, having clients participate in appropriate industry and/or partner events. Use client references to generate new leads for Grid Dynamics
  • Work collaboratively with account delivery management on appropriate resource planning and tracking, including correct revenue forecasting, to be able to maximize revenue target numbers
  • Work collaboratively with client partners and account managers in other geographies (Europe and Americas)


  • 10+ years in a client-facing role as a Client Success Partner or Account Manager, managing a portfolio of multiple accounts, amounting to at least $10m. Proven track record of building and maintaining long-term client relationships  
  • Experience in running complex digital transformation programs for mid to large scale clients, with demonstrable examples of leading such engagements from ideation through execution and support
  • Demonstrable success in upselling and cross selling digital services, using creative problem solving approaches  
  • Skilled in identifying buying factors and ability to position services effectively
  • Ability to lead with confidence through ambiguity
  • Aptitude to learn new technology concepts quickly and be able to apply them in real conversations to generate new opportunities
  • Strong communication and leadership skills. Must be able to work within a multi-geo, multi-culture, cross-functional team


What we offer :


         Opportunity to work on bleeding-edge projects

         Work with a highly motivated and dedicated team

         Competitive salary

         Flexible schedule

         Benefits package - medical insurance, sports

         Corporate social events

         Professional development opportunities

         Well-equipped office



About Us:


Grid Dynamics (Nasdaq:GDYN) is a digital-native technology services provider that accelerates growth and bolsters competitive advantage for Fortune 1000 companies. Grid Dynamics provides digital transformation consulting and implementation services in omnichannel customer experience, big data analytics, search, artificial intelligence, cloud migration, and application modernization. Grid Dynamics achieves high speed-to-market, quality, and efficiency by using technology accelerators, an agile delivery culture, and its pool of global engineering talent. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the US, UK, Netherlands, Mexico, and Central and Eastern Europe.

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