Business Analayst

Data & Analytics Guadalajara, Mexico


Position at Tacit Knowledge

Tacit Knowledge is a software solutions consultancy, specializing in E-commerce, with roots in Silicon Valley. With offices in North America and Europe, we’re a community of like-minded people who craft sustainable software solutions and care about the success of our teammates and clients.

Our business is built on the foundation of attracting, growing and retaining a talented and motivated team. We encourage our employees to speak up, use their initiative and take responsibility. 

Problem solvers at heart, we love complex challenges and we've never encountered a problem for which we couldn't find a solution. We leverage our collective experience to deliver optimal results across a broad spectrum of business and technology challenges.

At Tacit Knowledge you will:

  • Act as the Subject Matter Expert in the eCommerce domain to facilitate workshops to understand current and future states to create high-quality user stories.
  • Build a strong awareness of client needs and potential opportunities to expand project scope and further enhance business engagement.
  • Develop artifacts to drive discussion during workshops to ensure that all business needs are captured in requirements.
  • Manage the backlog during the implementation phase and guiding clients on scope creep and change management.
  • Contribute during all phases of the development cycle (analysis, design, implementation, testing, and deployment).
  • Working with Technical Lead to document, define and share detailed business requirements of critical and complex custom-designed, digital commerce applications that use a wide range of the very latest technologies.
  • Function independently and within distributed teams.
  • Be a project leader when one is needed, including playing the role of Agile Project Manager if required.
  • Potential line management of local consultants and business analysts, depending on the nature of engagements.


  • 7+ years as a systems analyst or functional equivalent for projects relating to custom software development and/or systems integration
  • Experience working with functional and non-functional requirements 
  • Experience with Object-Oriented design principles and multi-tier applications
  • Experience with user focus sessions
  • Experience with Agile software development methodology, including user story creation
  • Experience with building large eCommerce systems or other high availability web-based applications
  • Familiarity with testing methodologies
  • Understanding of data modeling, object modeling and OO design principles
  • Polished presentation skills
  • Exceptional listening, written and verbal communication skills

Preferred Qualifications:

  • Experience working as a professional consultant. Bonus points if you’ve been the primary point of contact with clients
  • Experience working with Hybris/SAP Commerce implementations
  • Experience in collaborating with remote/offshore development teams
  • Strong understanding of capabilities and limitations of programming languages, middleware solutions, application servers, and presentation layer tools is a plus, but not required
  • Experience developing test plans on the System, Unit, Integration, and Interface level
  • Agile Project Management experience and/or demonstration of desire to grow these skills
  • eCommerce business analysis experience, either within a consultancy or the online division of an established retailer