Work with key stakeholders, business and SMEs to clarify expectations, communicate your vision and influence / drive product requirements to design towards, in addition to being able to evaluate those designs
Work with business partners to identify participants for user studies
Lead foundational research activities and deliver associated artifacts (e.g., customer journey maps, design sprint workshop facilitation)
Conduct in-depth research on a wide range of business software products and experiences.
To gather and analyze user behavior, must understand different methods such as but not limited to: laboratory research, fieldwork, anthropological studies, surveying, benchmark studies, server logs, and online experiments (A/B testing) can be utilized.
Collaborate with designers, product managers, engineers, and other UXRs to prioritize research opportunities in a fast-paced, ever-changing environment.
Complex technical and business needs should be considered and included into research.
Communicate study findings to a wide range of audiences through written reports and in-person presentations.
Analyze user input (interviews, usability testing, A/B testing, and validation testing) and produce study summary reports.
Create user flows, restructure, and optimize them in accordance with business procedures and goals.