Junior IT support engineer

IT Support & Security St.Petersburg, Poland


Junior IT Support engineer to Grid Dynamics St.Petersburg, Russia location

The position assumes various aspects of local IT/user local support as well as  being a part of a larger IT team taking part in various IT projects and taking part in general IT infrastructure support as a part of duty process.

  • Responsibilities
    • user support and problem troubleshooting (OS, business apps, developer apps, hardware, etc)
    • setting up and configuring new equipment (MacOS/Windows/Linux)
    • maintaining assets inventory
    • std procedures including information security requirements
    • basic network troubleshooting
    • user accounts/access rights management
    • supporting std IT location infra (servers, network equipment, printers, conference room equipment)
    • taking fair share in IT production services
    • legacy VM infrastructure
    • cloud infrastructure
  • Requirements
    • Linux/Unix: understanding system concepts, hands-on experience
    • Networking: understanding of L[123] network design and basic troubleshooting
    • Virtualization: understanding of concepts, types, hands-on experience
    • Windows: basic AD skills
    • Hardware: good level of understanding and troubleshooting
    • English: B1+
  • Could be a plus:
    • experience in IT support
    • working with servicedesk systems
    • advanced Windows knowledge
    • experience with Google Apps for Business (G Suite)
    • Mac OS experience
    • AWS/GCP/Azure experience
    • advanced English