Solution Center Agent

Accounting & FinanceHybrid Remote, DULUTH, Georgia


Description

Position at Genuine Parts Company

Responsibilities:

  • Receive incoming calls and emails from customers and answers questions relating to their accounts. These inquiries could be relating to Accounts Receivable or Accounts Payable
  • Ability to research intra-company and inter-company billings and make necessary corrections
  • Provide invoice and statement copies as needed
  • Initiate and respond to Service Now tickets for more detailed customer requests
  • Solicits vendors for tax documentation
  • Receive and research general ledger postings as requested
  • Handle all Tier 1 and Tier 2 inquiries to prevent escalations 
  • Additional tasks as determined
Experience:
  • 2+ years’ experience in a call center environment
  • Excellent communication and relationship building skills
  • Customer service focused
  • Ability to focus in a high volume, high pressure, customer oriented environment
  • Excellent data entry skills
  • Strong conflict resolution skills
  • Strong working knowledge of Peoplesoft
  • Ability to manage multiple tasks concurrently
  • Strong organizational and follow up skills 
  • Results driven; self-motivated

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.