eCommerce Support Analyst

Marketing/Design/Communication IRONDALE, Alabama


Description

Position at Motion Industries

eCommerce Support Analyst

The eCommerce Support Analyst is ideal for someone who has a passion for digital products, desires to serve our customers, loves to communicate with customers, and is driven by success. You will make an immediate impact in supporting our customers’ adoption of our digital capabilities.  Let’s make their buying process easier so they can focus more on their business!  If you are someone who thrives in supporting products that users love, have strong customer service and communication skills, determination to succeed, and thrive working in a fast paced environment with a highly collaborative team, then we want to speak to you now! Motion Industries offers an excellent benefits package that includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick and holiday pay.

Responsibilities 

  • Support day-to-day activities with potential and existing eCommerce customers
  • Respond to customer inquiries, provide quotes, and take customer orders
  • Order and source products for Customer orders
  • Negotiate sale and purchase prices
  • Proactively generate sales and promote Company products
  • Expedite backorders
  • Assist with customer returns
  • Interact with customers and suppliers to obtain and fill orders correctly
  • Troubleshoot customer concerns 

Skills 

  • Bearings, Power transmission, Fluid power, General Industrial supplies
  • Pneumatic hose, Hydraulic hose & couplings
  • PPE products a plus

 

Qualifications 

  • 3-5 Years proven customer service and communication skills
  • Inside sales experience
  • Industrial distribution sales a plus
  • Over the counter sales a plus
  • Strong computer skills a must
  • Reliable, organized, detailed, and focused
  • Industry and sales experienced preferred
  • Working knowledge of Microsoft Office suite, especially Outlook and Excel
  • Knowledge of supply chain systems helpful 
  • High School Diploma or GED

 

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.