ESC Supervisor, Payroll

Human Resources ATLANTA, Georgia


Position at Genuine Parts Company

Overall responsibility for all aspects of the Payroll team including:

  • Maintain and develop staff through managing time and attendance, training and coaching individuals, and discipline
  • Manage team workload and conduct regular checks to ensure quality of service delivered in a timely manner.
  • Serves as a point of contact for escalated issues
  • Manage individual performance through goal planning, providing regular feedback, providing growth opportunities, and facilitating performance conversations
  • Fosters a team environment to drive ownership of work and encourages team involvement and support around process improvement ideas
  • Coordinates team projects and drives for results through task delegation and follow up
  • Manages and monitors systems and data integrity


Oversee administration for functional areas, including:

  • Payroll processing for all U.S. operations (~29,000 employees across 50+ pay cycles)
  • Garnishments
  • Pay Cards
  • Termination pay
  • Development and Management of the annual payroll calendars
  • General Ledger file creation and submission
  • Deduction processing including benefits, charitable contributions, saving plans, etc.
  • Expatriate payroll
  • Moving expense file processing
  • Special payroll processing
  • Special check request processing
  • System tax update testing


As a member of the Service Center Management Team, interprets overall strategic vision as established by management, communicates overall plan to staff and ensures compliance with company operating philosophy



  • 3-5 years prior experience in a service center or call center environment
  • Minimum 5 years of experience processing payroll
  • 3+ years prior experience leading teams
  • Knowledge of payroll and tax practices and compliance
  • Certified Payroll Professional (CPP) and membership in a professional payroll organization a plus.
  • Superior Customer Service skills
  • Basic accounting skills
  • Excellent oral and written communication skills
  • Good interpersonal skills to build effective relationships at all levels of the organization
  • Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.). PeopleSoft Payroll and Kronos Time and Attendance (or alternative payroll and time tracking technology) experience preferred.
  • Strong problem solving and decision making abilities
  • Team player with a positive attitude
  • Excellent oral and written communication skills
  • Experience with HR administration and general exposure / knowledge of various HR functions (e.g., policy, compensation, employee relations, benefits, performance management, etc.)
  • Proficient computer skills (Microsoft Word, Excel, Power Point) 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.