Corporate Help Desk Supervisor

Management IRONDALE, Alabama


Description

Position at Motion Industries

Corporate Help Desk Supervisor

The Corporate Help Desk Supervisor must have expert knowledge of Motion Industries systems and experience of providing a high level of customer service. The Help Desk Supervisor will represent the Help Desk on many levels of professionalism in meetings and communications with other team members and departments. This position requires a high level of leadership and a willingness to assist in problem solving. The Help Desk Supervisor position will need a person of strong leadership and decision making skills.

Responsibilities

  • Communicate efficiently with other departments to provide solutions
  • Support other analysts in daily activities
  • Manage departmental projects and assignments
  • Coach, mentor, motivate, and supervise team members
  • Coordinate field training development and communication plans for new and revised processes
  • Manages a high volume of work and guides resolution of numerous daily issues
  • Assists in hourly time scheduling of employees and time off
  • Develop / maintain accurate monthly reporting for leadership review
  • Coordinate with IT department and serve as a QA agent for System Releases

Qualifications

  • Ability to multi-task, set priorities and manage time effectively
  • Previous Corporate Help Desk experience no less than 5 years.
  • Strong leadership skills with the ability to communicate effectively
  • Reliability, organization, and attention to detail required
  • Ability to speak Spanish / French a plus but not required
  • Some college helpful, but not required 
  • Exposure to project management techniques and processes.
  • Advanced Microsoft applications knowledge (MS Access, Excel, Word, PowerPoint, Outlook)

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.