Customer Service Representative

Information Technology GRAND RAPIDS, MI


Position at NAPA Auto Parts

Hours 8a-5p

Job Description

Responsible for providing prompt, effective first contact telephone and email support for customers related to the use of all NAPA Products and Services in a friendly and courteous, yet urgent manner.



NOL Support Representatives provide phone and email based support for, but not limited to the following area:

  • Orders/Returns
  • Napa Consumer/Store Relations
  • Parts Inquiries
  • Store Location
  • Automotive Center Warranty
  • Store Online Maintenance



Requirements include but may not be limited to the following:

  • Possess a willingness and ability to learn new concepts, methodologies, and tools
  • Communicate effectively with both customers and supervisors
  • Exhibit patience with customers and be thorough in explanations to gain understanding
  • Be goal oriented, committed and persistent to carry out assigned duties
  • Possess personal drive and self-motivation and take the initiative to accomplish departmental goals
  • Excellent verbal and written communication skills
  • Ability to work in a team environment
  • Excellent customer service skills
  • Analytical approach to troubleshooting technical problems
  • Ability to handle stressful situations

GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.