Mobile OEM Customer Support Manager

Management IRONDALE, Alabama


Description

Position at Motion Industries

Mobile OEM Customer Support Manager

Location: Birmingham, AL or Chicago, IL

The Mobile OEM Customer Support Manager will coordinate and manage customer activity from RFQs, PPAP/Customer Compliance, orders, expedites and other purchasing and account management. Also, managing interface with branches where needed.

Duties:

  • Coordinate and manage all marketing programs for Mobile platforms
  • Point person for inquiries from OEM’s including quotes, bids, orders, shipments etc.
  • Analyze and prepare data for contract negotiation process
  • Assist in the alignment of our selected Super Shops to ensure streamline of all quotes, orders, builds, kitting, and deliverables
  • Streamline communication into OEM procurement team to ensure transparency on all requests and issues
  • Work closely & aligned with the Sales Operations Integration Manager (New role)
  • Effectively partners and works across FC and Hydraulic shops and division teams to ensure proper execution of customer needs
  • Leads the short-term and long-term planning necessary to implement specific processes that meet the needs of OEM customers
  • Prepare and participate in Customer meetings & conference Calls (quarterly reviews, proposals, presentations, projects, issue resolution)
  • Create reports/presentations for customers including performance data, customized reporting, cost savings data, and additional requested information
  • Negotiate sale and purchase prices
  • Troubleshoot customer concerns

Qualifications:

  • Prefer Bachelor’s degree and 5-7 years of related experience or an equivalent combination. Industry experience required
  • Ability to work as a team in a fast-paced environment
  • Effective communications, coaching, and team building skills
  • Reliable, organized, and attentive to detail
  • People leadership experience desired
  • Ability to develop rapport, influence others and maintain strong working relationships within targeted OEM’s and internal within Motion Industries
  • OEM experience is preferred
  • Excellent written and verbal communication skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.