System Support Specialist

Information Technology IRONDALE, Alabama


Description

Position at Motion Industries

Motion Industries is looking for a System Support Specialist to provide first-level support and problem resolution for internal and external customers; acts as point of contact for system related problems; monitors the enterprise network. This job is 80% on the telephone/computer and is shift specific. As an important part of the Motion Team, Specialists help to accomplish our customers' goals and visions to keep their industry in motion. Motion offers an excellent benefits package that includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. 

Responsibilities:

  • Perform all responsibilities in accordance with established IT and Company policies, procedures
  • and guidelines
  • Decisions must support both short and long-term goals
  • Ability to interact with all levels of internal and external clients
  • Must participate in established safety programs
  • Identify job hazards and promptly reported and corrected
  • Maintain a safe work space
  • Provide excellent customer service that will enhance and support Company operations and sales
  • Must complete time critical assignments on time to meet company goals and customer deadlines
  • Understands potential to be required to be on-call on nights or weekends or work weekend and nightshifts
  • Must enter all work into ticketing system
  • Complete assigned tasks as assigned by the System Support Manager
  • Provide level 1 support for PCs, printers, scanners, aircards and PDA devices
  • Assist the LAN/Server department with research and evaluation on a wide range of current and new
  • PC products and technical information
  • Perform on-sight technical PC support for corporate personnel
  • Ensures compliance with Motion Industries’ Performance Standards, with proper recognition of
  • investment for long-term growth
  • Recommends products as required and in accordance with Motion polices
  • Interacts with other Company locations/departments, IT employees, and suppliers to resolve any IT related problems
  • Attend in house training and become proficient on new technologies
  • Attend external training when approved by the company 

Qualifications:

  • High School diploma or equivalent, college degree preferred year of experience on an IT Help Desk or other related experience
  • Should possess strong customer service skills and excellent verbal communications skills
  • Should possess strong working knowledge of Microsoft Office applications
  • Should possess good analytical/trouble shooting skills
  • Possess excellent written communication skills

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.