Operations Manager

Management CONCORD, North Carolina


Position at S.P. Richards

Summary: Manages all facets of the supply chain including the distribution center facility, its employees, inventory, customer fulfillment, and logistical sales support by performing the following duties personally and working through a management team.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

In conjunction with the General Manager, assume P&L responsibility

Assume responsibility for customer satisfaction and problem resolution

Set goal standards and improve the operation performance measurements in quality, productivity, and inventory accuracy

Manage personnel and administer human resource policy and procedure

Develop and train management team, instilling an employee involvement management model

Maintain a clean and safe work environment

Manage all capital assets to ensure safe operation, quality condition, and optimum performance

Supervisory Responsibilities:                                                   

Manages the operation and its employees in the Customer Service and Warehouse departments. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable 

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:                                                  

Bachelor's degree (B. A.) from four-year college or university.  Minimum 5 years experience in supply chain management.

Language Skills:                                               

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:                                                    

Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:                                           

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:                                              

To perform this job successfully, an individual should have knowledge of WMS software; Order processing systems; Payroll systems and Advanced Word, Excel and Power Point.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and use hands and  fingers to handle, or feel. The employee is occasionally required to sit; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.