Customer Service Representative

Customer Support PLAINFIELD, Indiana


Description

Position at Balkamp

Job Description

The role of the Customer Service Specialist I is to consistently provide and maintain exceptional customer service support for all ASG subsidiaries while providing timely and accurate information with internal/external collaboration. This role must be able to solve the customer’s problem(s) and help identify the needs for an accurate solution to ensure customer satisfaction while developing and maintaining strong relationships with both existing and new customers through NAPA Distribution Centers, NAPA DC Service Centers, NAPA Stores and NAPA System selling groups.

Responsibilities

  • Simultaneously manage inbound and outbound customer phone and email inquiries
  • Receive, review and process inquiries in a timely, accurate, and professional manner
  • Maintain a professional and courteous attitude and relationship with new and existing customers at all times
  • Understand and communicate specific ASG products/categories as well as the warranty, shipping and special program policies
  • Work with specific ASG suppliers on customer orders and concerns 
  • Assist the purchasing departments on inventory concerns
  • Support the ASG Operations to expedite and track orders
  • Ability to navigate efficiently through all Altrom, Balkamp, and Rayloc systems such as Cisco Finesse, DPS, AX/Dynamics/D365,
    and Bluestar as well as established systems to help assist the customer
  • Capture and maintain accurate information and data in appropriate systems
  • Ability to access information from supplier catalogs and websites
  • Notify and support internal departments of errors or data improvement opportunities
  • Willingness to contact sales team, hub reps, and customers to inform, educate, promote and sell ASG products and programs
  • Other duties as assigned

Qualifications

  • Must be willing to work until 7:00PM and possibly weekends and some company recognized holidays
  • High School Diploma or GED required
  • Five or more years of relevant experience or three or more years of Automotive related knowledge/experience
  • ASE Certification desired o Must be self-motivated and detail oriented
  • High level of ownership, accuracy, attention to detail and prioritization
  • Strong analytical & problem solving skills
  • Flexible and adaptive to change o Excellent verbal and written communication skills
  • Experienced and proficient in Microsoft Office as well as internet search engines
  • Operate in a team environment, cross functionally where employees constantly provide support to one another
  • Independent judgement is required to plan, prioritize, organize and accomplish work objectives
  • Must possess strong reading and comprehension skills.

    GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.