Bilingual Customer Service Representative

Information Technology LAUREL, Maryland


Position at NAPA Auto Parts

Job Description

Responsible for providing prompt, effective first contact telephone and email support for customers related to the use of all NAPA Products and Services in a friendly and courteous, yet urgent manner. Bilingual candidates are encouraged to apply



NOL Support Representatives provide phone and email based support for, but not limited to the following area:

  • Orders/Returns
  • Napa Consumer/Store Relations
  • Parts Inquiries
  • Store Location
  • Automotive Center Warranty
  • Store Online Maintenance



Requirements include but may not be limited to the following:

  • Possess a willingness and ability to learn new concepts, methodologies, and tools
  • Communicate effectively with both customers and supervisors
  • Exhibit patience with customers and be thorough in explanations to gain understanding
  • Be goal oriented, committed and persistent to carry out assigned duties
  • Possess personal drive and self-motivation and take the initiative to accomplish departmental goals
  • Excellent verbal and written communication skills
  • Ability to work in a team environment
  • Excellent customer service skills
  • Analytical approach to troubleshooting technical problems
  • Ability to handle stressful situations
  • Bilingual candidates are encouraged to apply

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.