IBS Site Manager

Management TEMPE, Arizona


Position at NAPA Auto Parts

Position Mission

Manages a company owned Integrated Business Solutions (IBS) location or locations.  Meet customer expectations of providing timely service and value.  Hires and develops quality personnel, sets high performance standards, and uses Company - training resources to ensure the efforts and accomplishments of employees are recognized. 


Assumes responsibility for inventory protection, asset management and operational issues, ensures overall cleanliness of the store, stock room and outside areas. Fully supports and implements all NAPA IBS programs.  Fosters a positive relationship between the customer and staff through meetings and open discussions.   


Position Performance Measures: 


·       Customer Satisfaction

·       Inventory Management/ROI

·       Utilization of available tools for tracking value added items for the customer

·       Maintain and develop local non-NAPA vendor relationships




Customer Satisfaction


  • Meets with the customer on a daily, weekly, monthly and year to date basis to identify needs, problems/concerns and to address them both quickly and effectively
  • Develop good customer relations and maintain a high level of service to the customer
  • Respond timely to customer sales and service questions
  • Understand, interpret and comply with all contract requirements and ensures the operation is meeting customer expectations

Work closely and communicate with NAPA and the Customer management team to develop strategies to ensure the overall value of the IBS program



Operational Excellence


  • Ensure proper processes and procedures are utilized to minimize inventory shrinkage
  • Ensure merchandise is received in a timely and accurate manner as well as put away in the stockroom in an appropriate manner
  • Create a safe work environment, ensuring required hazmat training is completed timely
  • Understand and comply with NAPA and customer company policies
  • Responsible for inventory to be bar coded and placed in appropriate bin locations
  • Responsible for returning non-NAPA excess inventory
  • Work closely with the NAPA District office (District Manager and/or Area Manager) to ensure procurement card controls are in place and enforced
  • Build relationships and assist with the negotiation of non-NAPA vendors on pricing, inventory and service and return privileges



Experience, Education, and Abilities: 


  • HS Diploma or equivalent required
  • Technical school, and/or college degree a plus
  • ASE certified within twelve months
  • Ability to manage two or more people; prioritize and delegate to team members
  • Strong communication skills
  • Detail oriented
  • Requires demonstrated leadership in the automotive after-market industry, preferably an automotive parts department, dealership, jobber, heavy duty and/or fleet establishment.
  • Possess working knowledge of the organization’s store services
  • Must possess high character and integrity
  • Capable of providing strong leadership to the operation to create a high performance team; i.e., customer focus, open communication, willingness to coach and provide feedback
  • Possess personal drive, self-motivation and initiative to accomplish Company goals and objectives
  • Must enjoy working in a fast-paced setting and possess an ability to remain calm under pressure
  • Insure proper maintenance and protection of Company store facilities, equipment, inventory and all physical assets of the company
  • Have a willingness and ability to learn
  • Possess analytical problem solving skills
  • Capable of operating a point-of-sale system and cataloging.
  • Proficient in Microsoft Office and using internet for parts research and sourcing
  • Ability to learn and use customer fleet management software


Work Environment:

  • The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear.
  • The employee is often required to sit and stoop, kneel, crouch, climb and crawl.
  • The employee is frequently required to lift and move product of up to 60 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • While performing the duties of this position, the employee may be exposed to fumes or airborne particles.
  • The employee must be capable of moving engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.


GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.