Assistant Team Lead
Description
Job Description
Assistant Team Leader
Overview of Goodwill Industries of Dallas, Inc.
Goodwill Industries of Dallas, Inc. exists to help persons with disabilities and other barriers to
employment get jobs so that each can experience dignity, purpose, and self-sufficiency. Goodwill does this by
helping people build skills, find jobs, and reach their goals in life through a donated goods business, workforce
development and other social enterprise models. Here are our core beliefs:
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We believe each person has unique abilities and can make a meaningful contribution in life.
We believe jobs are transformational to individual lives and communities.
We believe in a hand up, not a handout.
Goodwill prides itself on an engaging and welcoming work environment, where we demonstrate our core
values of Respect, Commitment, Improvement, and Integrity daily.
Goodwill Dallas achieves its mission by helping people build skills, find jobs, and ultimately reach their goals
in life, through two closely integrated programs:
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The Donated Goods Program provides direct employment through the recycling and reselling of
material donations across 18 stores and a 175,000 sq. ft. warehouse.
The Workforce Development Program assist clients with assessments, education, job readiness
training, coaching and career placement.
Goodwill’s unique approach includes: a fair chance and opportunity, a person-centered, holistic
approach, and multiple paths to success in a safe, supportive environment. The Donated Goods Program
providesemploymentbyofferingwork throughthe recycling and resellingof materialdonationsin stores
throughoutthe community, while keepingmillionsofpoundsofreusable itemsoutof ourlandfills. Every
dollar that is generated from retail stores is invested back into creating employment opportunities for
individuals with disabilities and disadvantaged conditions.
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There are over 220,000 individuals with disabilities in the north Texas region. Only 90,000 have jobs.
Last year, Goodwill Dallas placed over 1,000 individuals with jobs - earning more than $22 million in
wages. Since 1923, Goodwill Dallas has served over 100,000 individuals in the North Texascommunity.
Goodwill Dallas is a 501(c)3 organization providing direct employment across eight counties, 18 stores, 6 stand-
alone donation centers, and 1 regional hub. The organization is governed by a 56-memberBoard of Directors and
employs over 600 staff.
SUMMARY
In conjunction with the Team Leader, the ATL oversees all aspects of textile and hard goods production.
Major duties include meeting production quotas, training, and developing team members, and
performing assigned duties and management responsibilities.
ESSENTIAL FUNCTIONS/DUTIES
1. Ensures 100% world class customer service.
2. Responsible for hiring, training, developing, supervising, and evaluating all team members within
the framework of Goodwill policies, procedures, and job descriptions to include recommendation
and assistance in employee termination. This includes ensuring processors and donationattendants
offer exceptional donor service.
3. Supervise the donation attendants, and processors in the receipt inventory, stock rotations, color
rotations, scheduled markdowns, and transfer of stock in accordance with the organization’s
procedures within assigned areas.
4. The store operates within budgeted expenses to revenue ratios and by donors per square foot.
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Job Description
Assistant Team Leader
5. Ensures good stewardship of all donations, through proper handling and processing of incoming
donation flow in and out of Goodwill Dallas policies and procedures.
6. Aids Team Leader in scheduling and performance reviews. Maintains labor and payroll in
accordance with Goodwill Dallas policies and procedures.
7. Assure that production quotas are met; responsible for the quality and quantity of textile and hard
goods produced.
8. Responsible for image, maintenance, loss prevention, safety, housekeeping, and security of the
store in accordance with Goodwill Dallas policies and procedures.
9. Maintains compliance with Commission on Accreditation of Rehabilitation Facility (CARF)
standards and Consumer Product Safety Commission (CPSC).
10. Inspect equipment (forklift, stacker, baler, etc.) used in the production area to ensure equipment
is working properly.
11. The Assistant Team Leader is responsible for:
• Cash handling and end of day (EOD) reports.
• Monthly safety site inspection (Audits)
• Stock on Hand (SOH)
• Donation Verification
• Goodwill Learning Reporting
• Incident/Accident Reports
• Petty cash and expense reports
• Monthly store leadership reports
• Floor allocation by pieces per square foot
• Monthly team member minutes
• Weekly scheduling with two weeks scheduled for all Keyholders and sales floor staff.
• All reports are completed accurately and timely.
• Work requests (Facility Maintenance and Information Technology Support)
ADDITIONAL FUNCTIONS/DUTIES
1. Attends in-service and related training as assigned.
2. May be asked to participate in activities outside of Goodwill.
3. Perform other duties as recommended by the Team Leader.
QUALIFICATIONS/COMPETENCIES
The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.
1. Ability to adhere to the organization’s Core Principles.
2. Ability to operate cash register, calculator, and basic computer skills.
3. Ability to work independently with minimal instruction and/or direction from Team Leader.
4. Knowledge of product recalls and unacceptable donated goods.
5. Skilled in maintaining inventory, sales, and store records.
6. Ability to effectively supervise, train, develop, and mentor team members.
7. Knowledge of textile and hard hoods articles as related to quality and classification.
Education and/or Experience:
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Job Description
Assistant Team Leader
High School education or equivalent is required. A college education or equivalent of five (5) years in
retail management is preferred. Prefer previous retail and/or stock handling experience. Prefer working
experience with people who have disabilities and/or previous Goodwill experience.
Math Ability:
Level 3: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,
percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Computer Skills:
To perform this job successfully, an individual should have beginner knowledge of MS Word, Excel,
and Outlook. Experience utilizing a POS system.
Supervisory Responsibilities:
This position has supervisory responsibilities but no subordinate supervisors (Keyholders).
Purchasing Authority:
No Purchasing Authority except for ordering supplies approved by Team Leader.
Special Requirements:
• Must be available to work evenings and weekends.
• Must have reliable transportation.
SPECIAL CONDITIONS OF EMPLOYMENT
(e.g. physical or environmental requirements, irregular work schedule, required license or certification,
background check)
Physical and Environmental Requirements:
1. Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds
with assistance.
2. Vision abilities required by this job include close, distance, color, peripheral vision, depth
perception, and the ability to adjust focus.
3. Able to bend, reach, and stand for extensive periods of time.
4. Able to perform tasks that require repetitive motion, i.e. tagging or hanging clothes. Manual
dexterity is required.
5. Perform work outside and inside; exposure to weather conditions; i.e. dust, dirt, rain, noise.
6. The noise level in the work environment is usually loud (examples: metal can manufacturing
department, large earth-moving equipment).
Language Ability:
Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak
effectively before groups.
Reasoning Ability:
Level 4: Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished in
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Job Description
Assistant Team Leader
written, oral, diagram, or schedule form.
Goodwill is an equal opportunity employer. We value diversity and are committed to creating an inclusive
workplace for all employees. All qualified applicants will receive consideration for employment without regard to
race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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