Career Coach/Navigator
Description
Position: Career Coach/Navigator
Department: Mission Services/Career Services
Location: 3020 N. Westmoreland Rd. Dallas TX. 75212
Schedule: Monday-Friday, 8:00am-5:00pm(schedule vary with program requirements)
Salary: $48-50K/year
Supervisor: Program Manager of Career Services
FLSA: Exempt
Position Summary:
The Career Coach/Navigator is responsible for facilitating the organization’s career development services to diverse users, implementing work readiness coaching, instruction, and services to individuals accessing Goodwill for training and career assistance, and supporting community partner and employer relationships. The Career Coach/Navigator will work with an assigned caseload of enrolled participants to implement career pathway planning, which will include tasks such as individual assessment, career mapping, training plan creation and execution, and general counseling to help participants meet their career goals. The Career Navigator keeps track of the resources and programs offered, as well as the outcomes. In addition, the Career Navigator acts as a liaison between various internal services as needed to support each person’s growth and development.
Supervision Received:
Works under the direction of the Program Manager with latitude to make daily operational decisions within established policies and procedures.
Supervision Exercised:
None.
Key Performance Indicators to Measure Performance:
• Displays strong professional work behavior both internally and externally that aligns with “Changing Lives, One Job at a time” and our 5 core principles: Respect, Integrity, Commitment, Improvement, and Service.
• Successful achievement of established service delivery and program benchmarks, including but not limited to number of persons served, number of job placements, and other impact measures.
• Effectiveness in developing internal and external relationships resulting in enhancement of reputation and successful outcomes for the program and overall organization.
• The accuracy, completeness, and punctuality of reports as required by the program, department, or organization.
• Successful Career Center program facilitation, including group and individual coaching, employment planning, and community networking and advocacy.
Minimum Qualifications (Education, Experience, & Skills):
• Associate’s Degree from an accredited college or university in human services, sociology, psychology, business management, education, or related field. High school diploma and 4+ years’ related experience may be considered in lieu of Associate’s Degree.
• 2-years' experience providing case management, career navigation, or similar supports to diverse populations in social service settings.
• Excellent skills and understanding of technology, digital skills needed for today’s careers, productivity software, digital trends, etc. Includes advanced skills with Microsoft Office Suite; intermediate skills with database use, G-Suite, web-based learning and online job application platforms; knowledge of peripheral devices, digital platforms, tools, and software.
• Excellent researching, organizational, and oral communication skills.
• Ability to independently negotiate competing priorities and facilitate productive relationships with diverse teams.
• Strong critical thinking, problem solving, and analytical skills.
• Ability to handle volatile customers and situations without input from others and in alignment with organizational mission, values, and philosophies.
• Ability and willingness to attend after hour events as scheduled.
• Valid Texas driver’s license, acceptable driving record, reliable vehicle, & proof of personal vehicle insurance coverage.
Physical / Mental Demands:
Sedentary work incorporating walking, sitting, seeing, hearing, speaking, reaching, and occasional lifting (less than 10 lbs.), pushing, pulling, stooping, kneeling, bending, and crouching.
Working Conditions/Environment:
Duties in this job occur in a general office and/or classroom environment.
Requires ability and willingness to travel locally in personal vehicle to conduct work at various locations.
Key Competencies & Essential Functions:
I. Leading Change
• Actively seeks a diversity of ideas and opinions
• Models openness and transparency in sharing information
• Demonstrates the value of continuous improvement while creating/supporting a climate that is open to new ideas
• Able to play out possible outcomes and execute/lead the best option for each circumstance
II. Leading People
• Building positive relationships
• Demonstrates exceptional active listening skills
• Demonstrates expertise with multiple modes of communication, alters approach, as needed, for different audiences
• Understands and utilizes positive behavior and person-centered philosophies
III. Leading Performance
A. Driving results
• Seeks out and seizes opportunities to improve and reach new goals, and exceeds them
• Has a sense of urgency about getting work completed
• Sets up processes and procedures to ensure high quality of work for self and others
• Maximizes the use of resources to increase organizational effectiveness
B. Business Acumen & Technical skills
• Engages in thoughtful community collaboration to enhance workforce development solutions, frequently seeking stakeholder input, and executing innovative approaches to case management, employment planning, and working with diverse populations
• Ability to present information using a variety of methods that both educate and inspire to action
C. Building Coalitions
• Collaborates to reach productive agreements and outcomes
• Identifies opportunities to break down silos and works in conjunction with partners to achieve goals
• Initiates dialogue while carefully considering the impact of actions on others
IV. Leading the Business
• Completes intake activities to ascertain needs; determine eligibility, suitability, and orientation; and develop service strategies.
• Implements assessments, interprets results, and guides participants using Opportunity Accelerator model, connecting outcomes to targeted careers and educational pathways. *
• Provides case management, career planning, and retention supports to enrolled program participants, including development of career maps and subsequent development plans, and supports as needed to maintain participant motivation and engagement. *
• Assists program participants with completion of job applications and development of resumes, accessing online training, and information and referral to other services. *
• Becomes fully knowledgeable about the schedule of trainings, services, and resources available through Goodwill and other community agencies, and integrates those services into information provided to participants as appropriate. *
• Understands and communicates/educates participants regarding local job openings, labor market information, hiring trends, job search best practices, etc. *
• Supports career development programming and activities, including workshop facilitation and the development of partner and business relationships. *
• Markets programs and opportunities to customers and community partners and recruits program participants. *
• Manages equipment and facilities, including overall site management (e.g., answering phone calls, ordering supplies, ensuring cleanliness and security of building and equipment, safety, etc.). *
• Works with the Career Development Services team to develop program outcomes, meeting established benchmarks. *
• Performs a variety of office and administrative duties including collection of participant data and accurate record keeping, case noting, plan creation, correspondence, report preparation, expense reconciliation, etc., in an accurate and timely manner. Includes grant activity reports. *
• Participates in staff meetings, trainings, and workshops as required by grantors and/or to enhance professional development.
• Maintains the confidentiality of all program and participant information.
• Supports the overall operation of Goodwill initiatives. Effectively builds partnerships, collaborates, and serves as a program liaison with internal partners, including Goodwill department representatives from Retail, Career Development Services, and Human Resources. *
• Adheres to safety policies and procedures as outlined in the Employee Handbook and Safety Manual.
• Reports known or suspected security and/or theft problems to the appropriate company personnel.
• Performs other duties as assigned.
*Essential Job Functions
The statements included in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position. All employees may have other duties assigned at any time.
Additionally, this document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.