Servicing Coordinator

Loan Servicing Bentonville, Arkansas Roseville, California


Position Summary:

This position is responsible for handling all aspects of GoodLeap’s interim servicing function from sending out initial payment letters to processing payment checks. GoodLeap interim services about 200 – 300 loans per month. Additionally, this position supports our consumer finance division with payoff statement generation, assumption processing, E-oscar dispute monitoring and responding.


We provide friendly financing options for those who dream of living a more sustainable lifestyle and want to save money using modern technology. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless.

We are creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners that want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we are revolutionizing the home improvement industry and protecting our only planet.

As part of our world-positive initiative, we are also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life’s basic needs for people in developing regions of the world.

If you have an unstoppable desire to make a meaningful impact on our planet, and help mission-driven businesses and consumers achieve a more sustainable future, join us.

Learn more about our perks and culture!

  • Competitive pay
  • Comprehensive benefits package

Essential Job Duties and Responsibilities:

  • Send out daily and monthly payment letters
  • Handle customer questions regarding loan servicing
  • E-Oscar dispute monitoring and resolution
  • Make payment reminder calls to delinquent borrows
  • Consumer Finance Payoff Statement Preparation & Assumption Processing
  • Enter payment information into Encompass & prepare bank deposits

Required Skills, Knowledge and Abilities:

  • Experience with Excel
  • Willingness to call delinquent borrowers to remind them of payment
  • Good Customer service skills
  • General Understanding of the mortgage industry a plus

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!  Apply today!