Paramedic / EMT
In a collaborative manner, the Pediatric Care Specialist (Paramedic) provides support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization and communication. Responsibilities include front desk registration, patient vital sign collection, social and medical history collection, point of care testing and provider assistance with in office procedures.
This role completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through: an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our core values of Collaboration, Innovation, Diversity and Inclusion, Courage and Integrity and Accountability.
•High School Diploma or equivalent, required. Associates Degree, preferred.
•Successfully completion of an approved New York State Paramedic course.
•0-2+ years of Paramedic experience
•3+ years of Paramedic experience preferred
•Pediatric care experience preferred
The following certifications are required, or must be obtained within 6 months of hire:
•Certification by the New York State Department of Health as Paramedic, required
•Basic Life Support (BLS) or Advanced Life Support (ACLS) required
Additional Knowledge, Skills and Abilities Required:
Demonstrated competency in, at least, one of the following,
-Electrocardiogram (EKG) testing
-Cardiopulmonary Resuscitation (CPR).
-Knowledge of medical office management systems and procedures
-Excellent time management skills and ability to multi-task and prioritize
-Social perceptiveness and service oriented
-Excellent written and verbal communication skills
-Strong organizational and planning skills
-Proficiency in MS Office and patient management software
•Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
•Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
•Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
•Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
•Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.
Additional Knowledge, Skills, and Abilities Preferred:
-Knowledge of Electronic Medical Records
-Point of Care Testing
-Proficiency in Microsoft Word and Excel
-Understanding of HIPPA
•Conduct interviews to verify patient information.; record medical history and confirm purpose of visit.
•Prepare patients for examination by performing preliminary physical test vital signs; taking blood pressure, weight, and temperature; reporting patient history summary.
•Assist provider with patient evaluation and perform in office procedures and notify providers of abnormal patient findings.
•Perform in office point of service testing, including flu, mono, strep, urinalysis, phlebotomy and EKG.
•Perform and document daily controls and calibration of equipment by following operating instructions; troubleshoot breakdowns, maintain supplies, perform preventive maintenance, and call for repairs as needed.
•Perform BLS emergency care procedures and manage environmental emergencies
•Assist patients with self-administration or administer emergency medications as described by the assigned state and local protocol
•Prepare set-up for various clinical procedures, including suturing, foley insertion, lavage, etc. (i.e. suturing, foley insertion, and lavage)
•Conduct intravenous therapy (IV), splinting, venipuncture and other related clinical procedures as needed.
•Performing courtesy call backs to follow up on patients.
•Create and maintain a welcoming environment for patients by providing exceptional customer service.
•Verify insurance information and collect and process co-payments and deductibles.
•Schedule patient appointments for assigned center and/or coordinate provider referrals to assigned specialist.
•Secure patient information and maintain patient confidence by completing and safeguarding medical records; complete diagnostic coding and procedure coding, and maintain patient information confidentiality.