Clinical Education Manager (RN, PA, NP)

Atlanta, Georgia San Francisco, California Portland, Oregon Hartford, Connecticut St. Louis, Missouri New York, New York Charlotte, North Carolina Newark, Delaware  | Human Resources (People Team)

Description

Position at GoHealth Urgent Care

JOB SUMMARY

The Manager, Learning- Provider/ACA lives our vision and mission to provide “Unparalleled Experiences” and GO above and beyond for our customers, team members, partners and communities by ensuring that their experience is effortless, personal and connected.

The Learning Manager, Provider/ACA has the responsibility for the facilitation, coordination and management of the GoHealth University portfolio of training programs and courses for our healthcare providers and ACA’s as directed by the GHUC Chief Medical Officer, each health care system, VP of Compliance, the Director, Talent and Learning, Chief People Officer, and Learning team.

The Learning Manager, Provider/ACA is responsible for facilitating consistent delivery and continuous improvement of Provider and ACA training and onboarding programs.

JOB REQUIREMENTS 

Education

Master’s degree or higher in Training, Education, Sciences or business related discipline required


Work Experience
• 2+ years of experience in medical setting required, preferably in urgent care or similar applicable setting.
• 1+ year experience in coordinating, developing and delivering professional training and education in medical setting, required
• Proven experience and knowledge of training processes, facilitation and procedures
• Proficiency in the use of MS Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and working with LMS platforms

Required Licenses/Certifications
• Clinical license or background (ie, PA, NP, RN)

Additional Knowledge, Skills and Abilities Required Core Competencies:
Collaboration:
• Support one another and partner as a team
• Actively listen, seek feedback and check for understanding
• Be a servant leader to our customers, team members, partners and communities
• Don’t assume that you always have the right answer
• Create shared success by leveraging the strengths of the entire team

Innovation:
• Embrace new ideas, processes and tools
• Challenge the status quo
• Creatively solve problems
• Strive for continuous improvement
• Test, assess, adjust and learn

Diversity and Inclusion:
• Assume positive intent
• Recognize, value and celebrate our differences
• Respect, connect with and learn from each other
• Actively engage others’ strengths and talents, especially when they are different than your own
• Act, think and listen without bias or prejudice

Courage and Integrity:
• Do the right thing, especially when it is more difficult
• Commit to organizational transparency
• Promote the truth, even when it is unpopular or controversial
• Be ethical, fair and authentic
• Share new ideas with conviction

Accountability:
• Take the initiative and seek more responsibility
• Be specific, objective and actionable
• Possess a bias towards action
• Deliver on time
• Drive results

(Prioritized) Functional Competencies:
ORAL COMMUNICATION/PRESENTATION - Expresses information (ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (technical, sensitive, controversial, etc.); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

CONSULTING/COACHING- Ability to work both strategically and tactically; consulting and coaching leaders and team members with a sense of urgency, a focus on customer service and providing services that complement the needs of the business.

DECISION MAKING – Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; cause change.

FLEXIBILITY - Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.

INTERPERSONAL – Develops and maintains excellent working relationships within HR and other business departments. High integrity, credibility, confidence and character with demonstrated high moral and ethical behavior.


BUILDING RAPPORT - Exercises skill and diplomacy to establish HR as a trusted, credible business partner; creates buy-in with customers.


PROBLEM SOLVING – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

SELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

TECHNICAL COMPETENCE – Uses or gains knowledge that is necessary to perform the major functions that are described above. Highly proficient in Microsoft Office, PowerPoint, the internet and high computer aptitude, including training/education system management.

WRITING – Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience.

CUSTOMER SERVICE – Demonstrates a results oriented focus for delivering appropriate services in an accurate, complete, and timely fashion.

TEAMWORK/COLLABORATION – Demonstrates skills and abilities in collaborative efforts with experience in team/project oriented activities.

RELATIONSHIP MANAGEMENT – Maintains good communication and a positive relationship with team members at all levels of the organization to promote team member satisfaction. Projects excellent customer relations in all interactions.

ESSENTIAL FUNCTIONS 
Responsibilities include:

1. Design, facilitate onboarding and training and education programs across GoHealth markets for Providers including physicians, physician assistants, nurse practitioners and other advanced practice providers (APPs) and advanced clinical associates.
2. Oversee development and delivery of Advanced Clinical Associate (ACA) training and onboarding programs and ACA/Provider training specialist team.
3. Implement educational delivery plans as directed by the GHUC Chief Medical Officer and joint-venture market Medical Directors. .
4. Partner closely with Provider Liaisons, Medical Directors, Market Presidents and Learning Team in maintaining quality of new hire onboarding and training process.
5. Coordinate provider and ACA training involved in new business development initiatives or market wide operational projects.
6. Work with GHUC Chief Medical Officer to develop, standardize and optimize clinical training across markets. Establish and partner with a clinical leadership learning ambassador/partner in each market to review, approve and continue to enhance clinical training (RT, MA, ACA and Provider training).
7. Work with identified SME’s (Subject Matter Experts) to implement and create continuing education programs.
8. Coordinate with LMS Administrator and Instructional Designer(s) in creating and implementing clinical learning, including management of final clinical approvals required. .
9. Coordinate and implement clinical competency enhancement programs, such as “boot camps” or other established services to support provider growth and CME opportunities.
10. Provides input to the GoHealth University training strategy and the development of specific training plans, including identification of effective delivery methods for successful learning in a disbursed geography
11. Manages the network of internal clinical trainers, Learning Coaches, and organizes train the trainer sessions.
12. Partners with the GHUC Chief Medical Officer, Manager, People Analytics, Director, Talent and Learning to provide metrics on the effectiveness of clinical training courses and programs.
13. Provides training coordination oversight.
14. Performs other duties as assigned.

Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.