Implementation Specialist
Description
- Travels frequently to various customer offices and facilities to support the installation, training, and repair of company products.
- Installs, calibrates and tests fastmill.io machine in accordance with pre-defined policies and procedures; requires use of precision measuring and testing instruments.
- Trains the doctor and their staff on the entire glidewell.io workflow, in accordance with SaaMD (Software as a Medical Device) regulatory requirements, including, but not limited to:
- Prepping and scanning chairside using best practices;
- How to design posterior & anterior crowns, inlays, onlays and multiple unit cases;
- Functionality of the fastdesign.io tools;
- Materials handling.
- Fastmill.io maintenance
- Reviews office case work (i.e., scans and designs) and provides constructive feedback on improvements to increase successful milling.
- Performs all repair procedures for the Glidewell.io system including but not limited to spindle replacement, door replacement, all motor replacements, all switch replacements, and boot replacement.
- Assists in Glidewell.io CE courses on-campus to ensure a smooth workflow throughout instruction
- As a SME (subject matter expert), assist the Learning and Development team in developing glidewell.io training materials and participates in the continuous improvement of overall customer facing training program.
- Assist in training newly hired Implementation Specialists to deliver glidewell.io training to customers, reeducates staff as needed and keeps specialists informed of improvements and changes to the customer training program.
- Collaborates with Technical Support, IT, Engineering, Manufacturing and Product Managers.
- Performs other related duties and projects as business needs require at direction of management.
- Bachelor’s degree or relevant certification in Business or Information Systems or related field.
- Minimum three (3) years’ experience as a professional in the dental industry.
- Previous experience implementing dental technologies in office as a consultant. preferred.
- CAD/CAM design experience, preferred.
- Electrical and mechanical experience, preferred.
- Must hold a valid driver’s license and passport.
- Must be able to travel frequently by car, plane, and various modes of transportation.
- Must be twenty-one (21) years of age or older.
Pay Range: $23.99-$35.00
Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!
In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!
Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.
Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.