Business Systems Analyst I
Description
- Assigns and escalates bugs to Product Owners.
- Engages with end‐users to validate updates.
- Collaborates with Product Owners in agile environment to meet project deadlines.
- Facilitates deployments and automates test procedures in both QA and production environments.
- Provides technical assistance; writes and maintains user documentation and trains and supports users.
- Prepares technical support by collecting, analyzing, and summarizing information and trends.
- Serves as subject matter expert for business-critical applications and be able to identify and troubleshoot issues quickly
- Collaborates with Agile Scrum development teams to identify and resolve production issues.
- Provides valuable feedback to Agile Scrum Product Owners on application improvements.
- Monitors/follows up with Agile Scrum team Product Owners on backlog item status.
- Cross-training next level of support on application and business workflows
- Participates in testing and de-bugging during pre-deployment and post-deployment stages.
- Creates and executes automated test cases based upon project requirements.
- Participates in daily Scrum team meetings with developers and product owners to discuss project goals and statuses.
- Implements agile practices of iterative development, TDD, continuous integration, and continuous deployment
- Participates in ongoing development, patching, and updating of released products through use of Agile process.
- Performs other related duties and projects as business needs require at direction of management.
- Bachelor’s degree in Computer Science or Engineering; Master’s degree a plus.
- Minimum two (2) years experience in Applications Support, QA testing, or Software Development.
Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!
In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!
Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.
Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.