Glidewell Dental Careers

Description

• Drives strategy and programs related to adoption and utilization of Pega Next Best Action (NBA).
• Partners with stakeholders to align Pega decision-making strategies with content that drives conversions and supports loyalty programs to promote a positive customer journey.
• Partners with stakeholders to gather and document decision-making requirements and translate them into technical specifications.
• Drives design strategies to support customer lead generation, engagement, and retention efforts.
• Partners with Marketing stakeholders to ensure strategies nurture leads and customer conversion.
• Ensures integration of marketing data to track lead performance to optimize lead tracking, scoring, and reporting.
• Tests strategies to ensure proper delivery of messaging to customers to effectively engage customers.
• Documents strategies and provides training to teams, ensuring teams understand how to use the system for lead generation, customer retention, and upselling.
• Aligns software infrastructure with business processes to improve the efficiency and productivity of business operations.
• Enforces adherence to Company policies and procedures.
• Hires, manages, develops, trains, reviews, and sets goals for department and staff.
• Establishes goals for team in accordance with company and division plan and vision. Ensures the team understands the performance standards of their department and has a clear understanding of their own individual performance.
• Ensures high productivity and adherence to turnaround time schedule by problem solving, motivating, and delegating.
• Manages and supports team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies.
• Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions.
• Partners and coordinates with Human Resources in a timely manner on all employee relations matters.
• Assess and ensure appropriate staffing levels. Conducts interviews and hires staff to maintain staffing levels within the department.

• Bachelor's degree in Marketing, Business, or related field.
• Previous six (6) years of experience with Pega or similar platforms required.
• Experience with AI and machine learning models, a plus.

Pay Range: $103,000.00 to $170,000/yr

Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!

In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!

Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.

Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.