Account Administrator
Description
- Provides support to DSO team in area of customer account creation, maintenance, and updates.
- Works primarily with DSOs and National group accounts, provides administrative support to assist team in promoting products, services, and education.
- Handles account setup, updates, vetting, communication; ensure account information is accurate and up to date.
- Validates onboarding of new web leads to determine whether the lead is valid (i.e., a valid licensed dentist, active laboratory, etc.).
- Contacts customer if further information and/or verification is needed and follows case through production to ensure a positive customer experience.
- Utilizes GCX, GO, DL Plus, and other customer account management software and tools to ensure customer journeys are up to date, and customer contacts and pertinent customer info is accurate.
- Maintains and updates active and existing accounts when new information is obtained, such as practice name, provider role changes, removal and addition of providers, updating emails and phone numbers, etc.
- Assist in maintaining accurate lists of DSOs in GCX, CRM, DL Plus, My Account, Electra, and Great Plains.
- Acts as liaison between Customers and the Company; maintains positive client relations and ensures Customer needs are met in a manner that is sustainable and beneficial.
- Documents and updates call notes in a timely and accurate manner to reflect customer interactions and account status. Delegates to necessary parties (i.e, hot desk, etc.) as needed.
- Stays up-to-date with business rules for specific accounts (i.e., DSO, long-term accounts, etc.) to provide a personable service level experience.
- Attends trade shows, conventions, and DSO national meetings. Represents the Company at exhibits booths and functions as well as collects information on competitor products and services.
- Works with internal support systems to improve efficiency and quality for our customers.
- Assists with incoming calls as needed for Dentists and Laboratory Customers to ensure delivery of the ultimate customer service experience.
- Support team initiative to discover and attract new Customers in a manner that is professional, efficient and honest.
- Provides insight and contributes creative ideas about product improvements, marketing campaigns, relationship management and educational opportunities.
- Maintain a solid working knowledge of Glidewell products, services and educational offerings.
- Coordinates and interacts effectively with other departments including but not limited to production, call centers, marketing, lab operations, product management, and R&D to ensure a high level of customer service and expedited customer requests.
- Performs other related duties and projects as business needs require at the direction of management.
- Bachelor’s degree or certification in dental profession preferred.
- Minimum two (2) years’ experience in an administrative role.
- Previous experience working a call center, sales environment, or dental industry, preferred.
Pay Range: $18.00 - $23.00/ hour
Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!
In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!
Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.
Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.