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Principal Project Manager - Professional Services - Mexico

Customer Success, Technical Support & Professional Services Mexico City, Mexico

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Description

At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.  

We are seeking a talented and customer-focused Principal Project Manager to expand our Professional Services business in the region. This role requires a proactive, results-driven individual with a strong interest in deep observability and security. The ideal candidate will thrive in a dynamic environment, working closely with customers to achieve meaningful outcomes while building trust through technical excellence.  

What You’ll Do: 

  • Oversee all aspects of service delivery, including scoping, proposal generation, delivery, and final deliverables. 
  • Manage engagements to ensure clients’ needs are met professionally and efficiently. 
  • Collaborate with trusted partners to support seamless service delivery. 
  • Deliver advisory services that educate clients on visibility and security, solving complex business and security challenges. 
  • Build and enhance business processes and methodologies. 
  • Grow the business by engaging with customers, partners, and internal teams. 
  • Build customer and alliance relationships, positioning Gigamon as a trusted partner. 
  • Lead and manage a team of Professional Services Engineers.
What You’ve Done: 
  • Bachelor’s degree in a technical discipline or equivalent work experience. 
  • 10+ years of experience in network visibility, information security, cybersecurity, incident response, or enterprise risk management. 
  • 6+ years of experience managing matrix and/or indirect project staff. 
  • Extensive knowledge in network visibility, cybersecurity operations, emerging security technologies, and evolving threat trends. 
  • Proven experience managing large-scale projects related to information security, technology risk management, cybersecurity, or cyber-risk management. 
  • Experience in incident response or threat hunting.
  • Demonstrated ability to produce precise, concise, and accurate technical deliverables and business communications. 
  • Proven track record of working with global, virtual teams and collaborating with a broad range of roles. 
  • Ability to manage high-pressure situations with various stakeholders and executives. 
  • Strong understanding of security risks and the ability to implement appropriate security controls.  
  • Project Management accreditation (PMP, PgMP) or equivalent preferred.
  • Any IT Security or Networking certification is a plus.
  • Excellent English communication skills, both verbal and written. 
  • Ability to speak Portuguese is a plus.

Who You Are: 

  • A driven, customer-focused leader with a can-do attitude and a passion for achieving meaningful outcomes. 
  • Able to quickly learn, adapt, and thrive in a fast-paced and rapidly changing environment. 
  • An effective communicator who can build trust and establish Gigamon as a trusted partner. 
  • Highly organized with the ability to manage multiple projects simultaneously while maintaining attention to detail. 
  • A team-oriented individual with strong interpersonal skills and the ability to work across diverse teams and stakeholders. 
 
We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.  
Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences. 
 #LI-SM1

We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.

Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).

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