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Sr. Product Manager, Services and Support

Product Line Management Guindy, Chennai, Tamil Nadu

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Description


At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations. 
 

Senior Product Line Manager – Product Operations 
  
We are seeking a full-time Senior Product Line Manager to work closely with our Support organization and help drive the customer experience through a Product Management lens. This role will provide direct guidance on the customer experience through requirements with feedback from customers and our support and services teams and help bring the next-generation experience to our licensing program. While this role is expected to be heavily product operations focused, there is plenty of opportunity to expand into related feature work beyond the current scope, making this a perfect opportunity for the Product Manager looking to grow their skills. This is a highly visible position that will make a significant impact on the overall end-user experience with Gigamon. 
  
This is the perfect role for you if: 
  • You are demonstrably customer-obsessed. We own the customer experience, and you will, too!
  • You have some experience in Jira and Aha!
  • You have prior product operations experience, including pricing/packaging support and services programs and SKUs
  • You have prior experience with SKU management end to end (Creation, updates, end of sale/support)
What you'll do: 
  • Build a strategy for and deliver on the next evolution of our licensing portal experience. From requirements to execution and delivery through feedback from customers and iteration.
  • Lead and align pricing strategy and specifics with the Support organization.
  • Guide and manage price book updates.
  • Drive NPI processes, including posting the latest software and announcements on the community portal.
What we look for: 
  • 15+ years experience as a Product Manager.
  • Has worked at a company providing hardware-based switching, routing, storage, virtualization, or security products and has strong infrastructure knowledge.
  • Spent many years in a customer-facing post-sales role, ideally providing professional services, customer escalations, or technical account management in a hardware-based technology-related field such as network switching, security, or network performance monitoring, or has previous experience with Product Operations in a Product Management role.
  • Strong communication skills (speaking, writing, listening) in both an internal, business partner and customer-facing role.
  • Applications/Tools (Optional but nice to have): Experience working with SalesForce CRM, Jira, Aha!
  • BS degree in a related field.
Location and Travel 
  • This position will be at Gigamon’s corporate headquarters in Chennai, India, 
  • Travel is estimated to be roughly 5%.
At Gigamon, we understand that the perfect candidate doesn't mean the one who checks every check box. When we connect, come prepared with where you meet the requirements, where you have gaps, and how you plan to address the gaps. We're customer-obsessed, always learning, and looking for teammates who share those core Product Management beliefs. 
 

As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, and/or local law. For more information, please refer to Know Your Rights: Workplace Discrimination is Illegal.

We are committed to providing reasonable accommodation for all qualified individuals with disabilities. If you require a reasonable accommodation, please contact us at (669) 240-2248.

If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).

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