Channel Operations Manager
Description
- Develop strategies and programs to enable channel partners, drive revenue growth, and streamline the partner experience.
- Design and implement policies and objectives for Gigamon’s Partner Program, contributing to the development of program budgets and forecasts.
- Measure, analyze, and report on the effectiveness of global partner activities such as partner recruitment, sales and technical certifications, and ROI on program benefits (e.g., MDF, rebates).
- Manage and enhance program infrastructure, including the partner portal, specializations, and benefits programs.
- Ensure partner compliance with program guidelines, including discounts, MDF, and other benefits.
- Collaborate with cross-functional teams to project manage and operationalize new partner offerings and initiatives.
- Identify and prioritize partner pain points, making it easier for partners to do business with Gigamon.
- Work closely with Channel Managers to understand metrics and success factors in their respective territories.
- Internally oversee and help manage the Gigamon Deal Registration process
- Engage with channel partners seeking guidance around channel operations processes
- End-to-end management of the Gigamon channel partner onboarding process
- Own the operational management of Gigamon channel marketing programs
- Graduate degree or equivalent industry experience.
- At least 5 years of experience in channel sales and channel operations.
- Proven ability to communicate effectively at all organizational levels, both orally and in writing.
- Strong understanding of financial and regulatory rules, including rebates, discounts, MDF, and deal registration.
- Excellent analytical skills with sound business judgment.
- Successful track record of implementing cross-functional programs, including the development of business processes and system solutions.
- Experience in project management, particularly within channel or sales operations.
- Proficiency with PowerPoint, Word, Excel, and Salesforce PRM.
- A collaborative relationship builder with strong networking skills and a partner-centric focus.
- Highly organized with strong project management experience, able to meet tight deadlines and manage multiple priorities.
- Willingness to travel and drive global initiatives.
- Able to work effectively with remote teams and build strong working relationships across the organization.
We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law. Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences. The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).
