Sr. Manager, Sales Engineering - Northeast Region
Description
Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure, and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their hybrid cloud network, organizations can improve customer experience, eliminate security blind spots, and reduce cost and complexity. Gigamon has been awarded over 90 technology patents and enjoys world-class customer satisfaction with over 4,000 organizations, including over 80 percent of the Fortune 100 and hundreds of governments and educational organizations worldwide.
We are seeking a Sr. Manager of Sales Engineering to lead a team of talented Sales Engineers focused on new, add-on, and renewal sales to enterprise accounts in the Northeast Region. The ideal candidate will have a solid technical background in networking and cloud (private and public) and prior experience managing technical sales teams. An ability to “lead from the front” and a willingness to act as both player and coach to help your team secure the technical win will be key to your success.
What you'll do:
- Oversee the day-to-day operations of your team of Sales Engineers
- Resource management - assign projects, accounts, and meetings to Sales Engineers as required and resolve scheduling conflicts.
- Work as an individual contributor for key accounts as needed or requested.
- Participate in technical sales calls and create sales and evaluation strategies at the account level.
- Engage directly with customers in technical or sales escalations, and drive issues to resolution.
- Provide technical leadership and product expertise to the team and the larger sales organization.
- Manage all aspects of people management, including hiring, development, training, regular 1:1s, and annual reviews.
- Provide feedback and direction, both positive and constructive
- Work collaboratively with other groups, including Sales, Professional Services, Support, Engineering, and Product Management, to ensure the effective operation of your team, achieve technical wins, and ensure ongoing customer satisfaction.
- Formulate best practices for presentations, proof of concepts, and evaluations.
- Be the escalation point for any unresolved technical issue affecting future sales.
- Create SE to PLM/Engineering knowledge exchange.
- Articulate training needs to the WW SE Director to ensure relevant material/programs are produced.
- Collaborate with the WW SE Leadership Team to plan and deliver training programs. Assist with measuring and evaluating training effectiveness within the team.
- Advocate customer requirements identified by the team.
- Participate in weekly WW Leadership team calls and monthly Feature Request calls to help prioritize product development and communicate product strategy to the field.
- Collect and prioritize the field requirements for product internationalization and liaise with Product Marketing to ensure timely development and release.
What you've done:
- B.A. degree or equivalent in Engineering, Math, technology, or business-related discipline. M.B.A. is a plus.
- 5 years experience in a sales leadership and/or management sales operations role
- 10+ years experience in Sales, Field, or Marketing roles
- Demonstrated track record of developing SE teams.
- Field experience as an SE is a plus.
Who you are:
- Ability to work in a fast-paced environment.
- Ability and willingness to own initiatives and escalations and reach a successful conclusion.
- A systems thinker who plans strategically while delivering tactical results.
- Highly collaborative, customer and channel-focused.
- Strong oral and written communication skills.
- Strong leadership skills: the ability to influence across a highly technical community of SEs.
- Must exhibit solid critical thinking and decision-making abilities that result in a daily impact on sales.
- Ability to build influential relationships with customers, channels, and internal stakeholders such as Marketing and Engineering.
- Strong project planning, program management, and implementation skills; a self-starter.
- Exceptional analytic skills and conceptual thinking ability.
We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.
Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.
The base salary compensation range targeted for this role based out of Gigamon’s Santa Clara, CA Headquarters office is [$150,000 - $215,000], with an opportunity to earn an annual bonus or commission (subject to terms and conditions of the plan). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.
Employees in this position are eligible to participate in the Company’s standard employee benefit programs, which currently include health insurance, health savings accounts, life, AD&D, disability, 401(k) plan with company matching contributions, paid time off (holidays, vacation, and sick), tuition reimbursement, employee assistance program (EAP), business travel accident insurance, employee discounts, and employee referral program. Additionally, employees in this position are eligible to participate in the Profit Interest Units plan.
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We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law. Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences. The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).
